Similarly, we’ve all lied. Your nose doesn’t grow from lies. Lying is often considered acceptable – even sometimes expected practice to handle someone’s feelings. Thank goodness no one is Pinocchio.

Why do men and women lie? What can you do to stop yourself from lying? In this article you’ll be surprised at the real reason you’re lied to.

Black Truth of White Lies

Take “white lies” or “fibbing” as acceptable forms of lies. Here are examples of these deceptions:

• Lying to get out of trouble; such as why we were slightly late to work or a dentist appointment
• Lying to appear a certain way; such as fibbing about accomplishments on a first date or at a job interview
• Lying to avoid hurting feelings or conflict; like when a man is asked, “Do I look fat in this?”
• Lying to flatter someone
• Lying to garner attention; like exaggerating how sick you are or the dramatic events of a recent occurrence

To a large extent these lies are considered harmless white lies, and most of us tell them without blinking an eye. People often accept white lies because on a subconscious level they believe:

1. the lies really don’t hurt anyone and are of no consequence
2. the lie is told to protect feelings
3. the lies are only told on occasion

In fact, the Science Museum of London conducted a study on truthfulness amongst three thousand people, and discovered that:

…both sexes said there were such things as ‘acceptable’ lies; 75 percent said it was okay if it was done to spare someone’s feelings.

Though it’s necessary to take these studies with a grain of salt – this study is interesting because it indicates the level of pervasiveness and acceptance lying has in our everyday lives.

Lying: A Dangerous Habit

Telling a big whopper of a lie is not ideal. Problems can also occur when someone starts to white lie frequently – you could say they “abuse the system” by pulling out a white lie when necessary.

Lying, especially white lying, can be a dangerous habit because it’s easy to do. As a child when we gain conscience and reasoning, it’s one of the first things we notice – the ability to lie and get out of being in trouble. One day a parent places a lolly on a shelf and it disappears. You don’t have the courage to endure punishment so you lie about eating it.

In social situations, lying about your life can make it easier to get someone to like you. It’s also a way to avoid confrontation and hurting someone’s feelings. It’s simple to stop someone worrying when you lie about what happened or where you have been.

Lying… is a way to avoid confrontation and hurting someone’s feelings.

Cheating men and unfaithful women aren’t the only ones who lie to avoid punishment. It’s natural for humans to avoid trouble by taking the easy way out. (What’s natural isn’t always the best though.)

The famous psychologist and psychoanalyst Sigmund Freud believed humans are intrinsically driven to increase their pleasure and reduce their pain. The “Pleasure/Pain Principle” says we seek gratification through feelings of pleasure and steer away from pain. Often pain is quick to arrive as it takes our focus and steers us to a life of avoidance.

Pain-avoidance in lying means this process gets repeated. Eventually lying becomes habit, sticking in one’s life. This is why many people believe the saying, “once a cheater, always a cheater”.

Why Do Men and Women Lie?

Do men and women lie for different reasons? A study by the psychologist Bella M. DePaulo at the University of Virginia, found somewhat differing reasons for lying between the sexes. The study found women tend to lie to make people feel better and spare their feelings. These findings are consistent with a woman’s tendency to feel responsible for people’s feelings.

According to psychologist Michael Lewis in his book Lying and Deception in Everyday life, men are more likely than women to use a lie to enhance themselves. Dr. Bella found men tend to lie in line with their male ego – whether it be to conceal something embarrassing to themselves and their ego, or to build their self-image. It was also discovered men often lie to avoid conflict.

Some common lies men tell are:

“Of course I like your friends!”
“Honey, you’re the best.”
“I can’t call you. I don’t even know where I’ll be.”
“That dress isn’t too tight. It looks great!”
“They’re downsizing at work. But don’t worry, they won’t get me.”
“Sure, I’ll mow the lawn – as soon as this short ache in my back goes away.”

Some common lies women tell:

“Yes I’m satisfied.”
“It was on sale so relax.”
“Nothing is wrong.”
“You’re doing fine.”
“Stop worrying, he doesn’t hate you.”
“I don’t want anything for my birthday.”

Here’s some more lies in an cool pic Josh made that you can Pin:

The One Universal Reason Everyone Lies

Now that we’ve looked at lying and some of the common lies men and women tell – let’s go deeper to understand why men and women lie. No matter who we are or the situation, EVERYONE lies for one universal reason.

And that reason is: a lack of courage.

I challenge you to look back at any lie you’ve told, or any lies someone has told you. The one thing they have in common is the deceiving person does not have the courage to tell the truth.

Anyone lying to get out of work or to inflate the ego are scared of the repercussions of truth. You can probably see how a lack of courage applies to these types of lies.

What about lies with more noble intentions? Do they really indicate a lack of courage?

Yes. Yes, even if you are lying to spare someone’s feelings, and you think it’s a noble thing, at the end of the day you still lack the courage to deal with the consequences (such as the reaction of the person) of telling it like it is.

I am not advocating you must always tell the truth. I am pointing out the secret, subconscious reason for lying in the first place – a lack of courage to deal with telling the truth and receiving the consequences, be they good or bad.

Telling the truth takes courage. Telling the truth takes ongoing work. It’s easy to lie and natural to avoid pain. It takes effort to commit to telling the truth. It’s difficult to tell the truth about the harder things in life because we are out of practice!

Courage is like a muscle. It needs to be built over time. When you haven’t trained your truth muscles, they hurt to use in practice. The more you practice, the easier it becomes to tell the truth.

Note, I said it becomes easier to speak the truth the more you practice. The CONSEQUENCES of dealing with telling the truth don’t necessarily get easier!

When You Should Lie

Is it okay to deceive if the consequences of telling the truth suck? Is it ever okay to lie?

Before I can answer if it’s okay to lie – you need to be the person who does not use lying as a habit, as the easy way out, as a compulsion, or anything similar.

Many years ago while working in a detention centre with juvenile delinquents, I encountered enormous amounts of lies told by youth there. One pattern I discovered amongst them was the youth who were habitual liars became so accustomed to lying that they had no idea when they lied.

Even scarier than this, I discovered that the juveniles who habitually lied deluded themselves about the crimes they committed and the person they saw themselves to be. I had many a conversation with some offenders who lied point blank about their crimes, to the extent they deluded themselves into believing their own lies.

This is dangerous indeed. And it starts small.

Telling the truth takes courage.

Although it may seem ridiculous, you need an ongoing commitment to the truth! This commitment needs to be honored every day and in every situation. And with as much tact as possible. Just like our health, a commitment to being truthful and genuine needs to be cultivated, maintained, and built everyday.

If you don’t have a commitment to truth then you will find yourself lying or being compelled to deceive in the trickiest and most demanding situations.

So if you have a commitment to the truth and find yourself consciously telling the truth, even when it hurts and you get nervous – congratulations! You are now in the position to discern whether or not it is necessary to lie. There are times in life when a lie is needed and the truth is unnecessary.

If you lie having assessed the situation – and you lie knowing you could just as easily tell the truth – as you already have the courage, then this is when it’s okay to lie. Be careful and remember:

It takes a lifetime to build trust, and only an instant to destroy it.

I’m going to teach you how to win an argument everytime. You’ll win an argument so easily that you feel like an ancient Greek philosopher combined with a moody modern teenager. Sticks and stones may break your bones, but words will never hurt you with this street-wise 15-tip guide to shield yourself from verbal brutality:

1. Use mental rehearsal. Psychologists for years have known the power of rehearsing an event in one’s mind before the real thing takes place. By visualizing a conversation before it occurs, you become strong, stubborn, and unmoving to the faults of another person’s illogical logic.

If you suspect your spouse will accuse you of thinking about yourself, shout back a time your partner was selfish. If you know your laziness will be sniped, think of a time you were busy and overworked. Visualize exactly how you’ll start the conversation then counter-attack their moves to corner the person and guarantee yourself victory.

2. The best defense is the best offense. Keep this in mind at all times. When you’re cornered, vulnerable, and prone to damage, enter rampage mode. The mindset here is to steal the ball from the person’s hands and go hard, doing as much damage as you can to make your initial actions look good.

Did your partner spot you sneaking a peak at that young waiter? Tell your woman you wouldn’t oogle at hot women if she wasn’t so boring. The guilt you’ve established in her will make you the victor.

Did your friend accuse you of stealing his beer? Tell him he shouldn’t be a jerk all the time.

Did your boss catch you snooping around on his laptop? You better put your boss in a defensive position before he can fire you. Tell him to let you go free otherwise you’ll report him for the stash of drugs you placed found in his drawer.

3. Dodge like a butterfly… then sting like a bee. You cannot win an argument everytime through brute force. Be defensive when vulnerable. Get ready to dodge.

Change topics if you feel you’re losing the fight. Default phrases to help you slide in another topic for discussion include, “That reminds me… “Speaking of…” “Funny you should say that because…” Laughter is another good tool that releases your tension and shows you don’t care even though you’re collapsing inside.

Politicians are your idols at dodging bullets. Model your favorite evasive politician by slipping in random comments that shift the conversational subject to something you desire to speak more of.

4. Build allies. Not all relationships are bad. Relationships are useful when ally parties join to fight for your cause. Establish an ally of coworkers to single out the problematic coworker. Reinforce your point to a stranger by teaming with friends. Martial arguments can be easily won when the children are on your side. With people comes protection and strength.

Relationships are useful when ally parties join to fight for your cause.

5. Generalize, distort, and delete what you hear. Good listening is poison to good relationships. Should you accurately hear what someone says, you might discover the truth and start connecting with the person. Yuck.

It’s best you minimize good listening by manipulating information intake with three tactics:

1. Generalize. Turn one statement into an overarching belief with exaggerations that disorient your victim. They ask, “Can you do the dishes?” You say: “You always make me do the dishes”, “You never do the dishes”, or “All-the-time you control me”.
2. Distort. Alter what they say so they’re the villain and you’re the victim. They say, “I need you to be home on the weekend.” You say: “You don’t want me to have fun”, “You’re trying hard to make me avoid friends”, or “Man, you hate me”.
3. Delete. Simply skip important information. Ignorance is key here. “To succeed in life,” said Mark Twain, “you need two things: confidence and ignorance.”

6. Be extraneously attentive. Just because you should generalize, distort, and delete information when listening, doesn’t mean you fully ignore someone. Adhere to what teacher of conscious living Richard Moss said: “The greatest gift you can give another is the purity of your attention.” Give people your well-developed attention if you want to win a fight. Your motto here is to “Know more about the enemy than he knows about himself”.

One way to do this is to pick on intricate details that display the person’s imperfection. If you know a girl is insecure about her front teeth, tell her she’s an ugly Bugs Bunny. If a guy mispronounces a word, point it out. If your spouse stumbles over the carpet during an argument, call your uncoordinated other “clumsy”. Be attentive to drill out flaws.

7. Always be right. You’re a perfect human being. Everyone else is a jerk. The moment others learn this, your life will be easy. Until then, you must criticize and complain about other people’s (incorrect) opinions.

…your job is to contend why one plus one equals a window.

Ignore the principle of consistency. You’re not weighed down by past decisions because you’re a clear, rational human being. If other people fail to see how you’re right, it’s because they’re dumb.

If you explain what one plus one equals – and you get it wrong – your job is to contend why one plus one equals a window or how it equals three because of synergistic principles.

8. Never fix a problem you made. I know you haven’t forgotten this: you’re always right. Whatever you do is destiny. Anyone that makes you think otherwise must be verbally stoned. Since there’s no modern day option of a public stoning, publicly humiliate them by drawing attention to their faults.

If a family member mentions a stain on your shirt, shift focus quick. Say his room at home is filthy enough to breed a new life form. Did your friend accuse you of stealing his girlfriend? It was hardly his girlfriend if she cheated on him. Don’t apologize or amend a mistake because that concedes defeat and makes you look weak. Apologizing has no benefits. It’s in your best interest to leave forgiveness to religious followers.

9. Be your own person never dependent on others. Weak people depend on others, but not you. You’re strong and independent. When you know people are untrustworthy and it’s a dog-eat-dog world out there, the only person you can trust is yourself.

If you want something to get done, it’s up to you. Getting other people to do things is slow anyway. Successful, happy individuals like Bill Gates do everything themselves to ensure things get done the right way.

10. Block emotion. You’re an unemotional being because emotions have thwarted your survival in the past. Darwin would be proud of your unique evolution.

Crazed females, asylum attendees, and the weak are the ones controlled by emotion. Smart people are the best communicators because they communicate with logic. If another person gets emotional, it’s best you feign ignorance at their attempt to derail you from supremacy. The only time you want to be emotional is when you repeat words at a louder volume.

11. Use superior vocabulary. No one can win an argument against you when you pick apart their delusional misconstructions of rationale at present. Slotting large words within your vocabulary gives you the added benefit of talking longer, making you more likely to convince another person against his will. Prolong speech is an effective method to win an argument everytime.

12. Be respectful only when you’re respected. When you’re verbally punched, break the rules of good relationships. Throw in a low jab then bite the persons ear because their actions justify your retaliation. Only treat people well when they treat you well. Relationships are an Enron investment to be avoided. Minimize your costs in relationships when possible.

Use degrading terms, but give them a righteous foundation with clear logic.

13. Advanced name-calling. Children call others names like “Stupid-head” and “Big ears”. Not you though. You’re mature. Use degrading terms, but give them a righteous foundation with clear logic.

Your brother has not put the garbage bins out for one month. What a perfect source of credible information. Next time he fails to do something, win the argument by saying, “Your ass is fatter than the garbage pile if you had to take it out.” Think through an insult to leave your opponent prone to follow-up attacks.

14. Start a meta argument. You may run dry on ammunition leaving you with little to attack someone. In these desperate times, shift the argument to a meta state by arguing about how they’re arguing.

If they’re slow to respond to a point, use a Major Payne line, “Ta, ta, ta, today junior!” If they don’t change their mind, call them “thick”. If they misunderstand you, tell them their “ignorance is laughable”. With this infinite supply of ammo, you guarantee to shoot down your enemy.

15. Walk away. If all the mentioned techniques fail to win you the argument, give up in disgust and walk away. The person is stubborn, not you.

This article was a fun jab at our bad habits amidst conflict. If you read just one tip nodding your head in agreement, thinking you discovered how to win an argument everytime, and planning your next conquest, your people skills are in need of serious surgery. Please for your own sake, get my Communication Secrets of Powerful People program.

To survive and thrive in any relationship you must know ways to manage people who prefer to overlook “negative feelings” then put a rosy-glow on everything – and even how to make yourself not be afraid of dealing with relationship warfare. Conflict is unavoidable even to those who avoid it because our differences in culture, values, needs, and perspectives will always cause collisions.

If you aim for conflict avoidance, it isn’t avoided or somehow solved. Problems escalate, resentment builds, and relationships die. What gets avoided is enjoyable relationships, the true depths of human beings, and reality. You must learn effective ways to resolve conflict when others prefer to pretend perfection.

Why We Fear Fights, Feuds, and Fall Outs

The primary reason we avoid conflict is it’s scary. Why? By definition conflict is opposition, incompatibility, struggle. Not very sexy.

Avoidance is just one way to deal with a scary situation. Conflict creates a stressful environment that invokes primal responses of freeze, fight, fright, and flight for survival. We freeze to go undetected, fight to kill, respond with fright to intensify awareness, and take flight to live another day. Most responses in these categories lead to destructive interactions.

Your past experiences with conflict are likely the most painful moments of your life. Maybe conflict made you divorce, break up with your partner, quit work. It may have lead to death because someone couldn’t handle a problem any longer. Is it any wonder people avoid conflict?

Conflict is often destructive, other times disruptive. Projects at work get delayed when disputes exist. A group momentarily stops enjoying a party when friends fight. A family shuts each other out for the remainder of the night after a disagreement over dinner.

The Surprising Importance of Conflict Resolution

Conflict is often destructive, other times disruptive.

The purpose of conflict resolution isn’t to avoid it. Conflict resolution aims to solve problems to met the needs and interests of each party to stop destruction, minimize disruption, and enhance the relationship. With this in mind, you can frame conflict in an inviting manner unlike the fear and frustration we normally associate with conflict.

“Conflict can be seen as a gift of energy,” said conflict resolution trainer and Aikido teacher Thomas Crum, “in which neither side loses and a new dance is created.” It can be a gift you love to receive. My friend and conflict mediator Gary Harper even has a great book titled The Joy of Conflict Resolution.

When you take the step of courage to resolve conflict, you enter a moment to understand another human at a deep level. Self-understanding occurs, creativity is stimulated, and relationships deepen in the face of conflict resolution.

Conflict rarely solves itself so you must be proactive about its resolution. I wish there were a way to totally avoid conflict and still get the benefits of resolution, yet there’s no such route. What you need are the following effective conflict management techniques that transform fear, fights, feuds, and fall outs into resolution when others (and sometimes yourself) avoid conflict:

1. Make it Known Problems Are Okay

Perfection shuts down workplace and family communication fast. In response, managers and parents want small talk tactics to open up communication, but that’s like trying to light up a dark sewer with a match stick.

A core part of my Big Talk Training Course helps you uncover what’s called the “shadow image” to truly open up group conversation. Once you know how to talk about the things people prefer to avoid, conversation effortlessly flows.

“Nice people” block out their dark side where the shadow image resides. They suffer with communication by not feeling anger, sadness, or fear. Resentment, frustration, and an inability to deal with conflict surfaces because they refuse to deal with what they block out. They literally avoid parts of themselves by avoiding conflict.

An effective technique to bring the shadow image into the light is to let others know mistakes, problems, disagreement, and expression are not “okay”, but needed. Mention differences, misunderstandings, and unmet needs will forever exist so it’s vital each of you talk about what you’re afraid to discuss. Tell them it’s normal to be in conflict, yet what’s rare is the healthy ability to face conflict.

You can say, “Problems, mistakes, and imperfections are good. We learn from them. They make us human. I need to know what you see and feel, otherwise what affects you is ignored. Will you help each of us with that?”

2. Encourage Open Communication

One way to encourage open communication is to make it known problems are okay. Other ways popular in the workplace, which can also be used with families and friends, are feedback channels.

A feedback channel I like is having a session each week or month where praise is shared and problems must be mentioned. Goals can be made where each coworker or family member must praise one thing and mention another subject that concerns him or her. Everyone is to share, listen, and avoid criticism to create a safe environment for expression.

Open communication is a good habit to practice. When an important issue rises, you are then prepared to face it.

3. Observe Body Language

An effective technique to encourage open communication and face conflict when someone avoids it is to observe people’s body language. Emotions show through attitude, behavior, or expression. All three are nonverbally communicated.

Even when a person avoids conflict, their emotions are visible through bodily expressions.

Nonverbal communication doesn’t just hint at what’s going on inside a person, it is what’s going on inside a person. Even when a person avoids conflict, their emotions are visible through bodily expressions. If a guy doesn’t say what he feels (“I am angry”), you’ll see the emotion in more potentially harmful ways of attitude and behavior like sarcasm, avoidance, gossip, and forms of addiction.

Comment on the specific body language signals you pick up on. If you just say, “You look frustrated. Is there something you want to tell me?”, the nice conflict avoider will reply, “No”. Be specific by saying, “When I said I need you to work overtime, you turned your head then rolled your eyes. It seems you were bothered by my request. That’s okay. Share with me what’s on your mind.”

4. Lighten the Moment

Life can get too serious. Lighten conflict when appropriate to get people facing their differences.

Humor is one-way to reduce tension. In fact, humor is often a release of tension. One company owner in a meeting observed the secretary verbally dominate the marketing director Jim over a tactic to acquire customers. The owner interrupted his secretary: “Okay. We could settle this in the boxing ring, but the board of directors will probably fire me for employee abuse… What do you think Jim, about the tactic to acquire customers?”

Another way to lighten conflict is with a tactic from the first chapter of my Communication Secrets of Powerful People program: use padded words. The technique softens what can be harsh. Examples of padded words include: “I feel there’s a small issue to face…”, “It’s not much, but I’d like to…”, and “Maybe we can…”

Do not overuse padded words otherwise it blurs the issue causing your message to lose its intended meaning. Be aware that softening conflict can be a form of avoidance. Keep the conversation light if it gets intense yet be sure to address the issue.

5. Provide Positive Reinforcement

Conflict is avoided because of negative reinforcement. Attempts to change are met with defensive behavior resulting in learned hopelessness. Name-calling, ignorance of feelings, shouting, abusive tactics, and violence are punishment to unconsciously tell someone, “Avoid similar situations in the future otherwise suffer again.”

The way to solve this using Skinner’s behavioral theory is to provide positive reinforcement. Do what you can to consciously and unconsciously make someone want to address conflict. Often the intrinsic reward of solving a tough issue alone is enough motivation.

When someone takes the step into the scary unknown of open communication by confronting conflict, it’s important to reinforce the desired behavior with effective conflict management techniques. In the absence of these methods, you could end up making the conflict destructive and further reinforce the person’s patterns of avoidance.

You can also welcome different perspectives by asking for the person’s opinion. Listen then thank the person for expressing himself or herself. Everyone loves to feel listened to, understood, and appreciated.

Conflict avoidance doesn’t have to destroy your workplace, marriage, or family when you use the above five ways to deal with conflict. Just be sure to not avoid what I’ve given you.

Alicia didn’t think her boyfriend was someone with a controlling personality – two years later she is still confused about her boyfriend’s behavior. She tells her friends that Randy controls what she does and how she feels, but they say it’s typical for men to behave that way. She has gone to a counselor. Everyone says to work on her relationship more. Alicia sometimes thinks if she loves Randy more, he will change.

Few people know the signs of a controlling personality. You could even be unaware you’re a controlling person. By the time such behaviors are evident, years of misery pass in the relationship with much verbal or physical abuse. The sooner you can identify the signs of controlling men or women, and how to handle these people (but more importantly yourself) with the advice I’ll give you in this article, the better you’ll protect yourself from a dangerous person who can create an abusive relationship.

How a Controlling Personality Develops

Be not angry that you cannot make others as you wish them to be, since you cannot make yourself as you wish to be.Thomas Kempis, The Imitation of Christ

How we perceive and judge information is the secret to understand controlling behavior from a friend or stranger. Psychologist Carl Jung discovered that people have four psychological functions:

1. Sensing (“It smells nice”, “I need to touch it first”, “Let me see it”)
2. Intuiting (“I have a feeling something bad will happen”, “I bet today is going to go wonderfully”, “I sense there’s something special about you”)
3. Thinking (“Lets look at the problem logically”, “It doesn’t match the set criteria”, “That happened before”)
4. Feeling (“I feel pain”, “I love the energy in this room”, “It feels right”)

The sensate and intuit functions gather and perceive information. The thought and feeling functions evaluate and judge the information. You can see the four psychological functions and their relationships represented below.

You might know these functions through the Myers-Briggs Type Indicator (MBTI). All four functions serve an important part of the healthy human personality. The MBTI states that we have predominate functions and rely on other functions to a lesser degree. You rely on the sensate function by trusting your five senses (“I love the taste of this new recipe”), but at the same time you still receive messages from your intuition (“Customers are going to enjoy this new recipe”).

While the healthy person is connected to these four functions, the controlling person is unaware of one or more functions and unaware of one’s dictating behavior. Patricia Evans, author of Controlling People, says a controlling personality begins when one of the four functions are blocked, which leads to poor self-understanding and a blindness to one’s behavior. Once a guy loses a connection with himself, which formed his reality, control is pursued in the exterior world.

Men typically control others when their feeling function is blocked. Males have been told: “don’t feel pain”, “real men don’t cry”, “you’re too sensitive”, “men must stay strong”, and “if you get emotional, you lose”. A young boy cuts his knee and cries to which his father responds, “That doesn’t hurt so stop crying.” Gradually the boy disconnects from himself then ignores his feeling function. The boy’s inner reality is negated by others who tell him his feelings are wrong.

Once a guy loses a connection with himself, which formed his reality, control is pursued in the exterior world.

Disconnection is natural, yet ongoing disconnection is dangerous. It is necessary for a soldier to block his feeling function to get through the blood and brutality of war, but if the temporary blockage becomes permanent, he loses awareness of the feeling function. The soldier returns from war unsure how to feel pain and joy and struggles to empathize with someone in distress. Trauma, culture, and parents are the primary reasons people disconnect.

The four functions are necessary for survival. Without attention to bad-tasting food, a vibe that warns you of a dangerous location, obscure rationale, and another’s feelings, safety is jeopardized. A soldier deeply connected to pain in battle struggles to survive.

When a person permanently disconnects, an identity problem arises. The person’s psyche is violated. Once a person cannot believe his own senses, intuition, thoughts, or feelings, what consistency can be established to form the person’s identity? Identity and control must be established in the only other way possible: by controlling people.

Evan’s terms this a “backwards connection”. If people are not self-aware of inner experiences, they form their identity from the outside-in instead of the inside-out. While healthy people construct their identity from experiences via the four functions, soon-to-be controllers construct themselves by a desired self-image or what others think one should be like. Controllers define another person’s reality. Intergenerational behavior leads them to treat their partners or children the same way they were treated.

The Dark Dangerous Secret of a Controller

Healthy, authentic persons realize authenticity in others. Controllers on the other hand, hate authenticity. Their experiences are unknown so they circumvent others from their experiences.

The controller molds his or her partner or child into the desired person then connects to that fake person. A controlling husband can say he loves his wife, but he really loves the perfect wife constructed in his mind. This is one reason women struggle to address a controlling husband. Victims are so blinded by this pretend love, thinking the person who defines and controls him or her is truly in love.

Victims are so blinded by this pretend love, thinking the person who defines and controls him or her is truly in love.

Controlling and abusive relationships are common in marriages because one spouse does not fit “Prince Charming” or “Princess”. It is impossible anyway for these personas to be realized.

In our example, Randy creates a backwards connection by connecting to the fake Alicia. She has senses, intuition, thoughts, and feelings Randy ignores because her experiences fail to match up to the idealized princess. This leaves Alicia feeling confused, invalidated, and ignored.

The ideal image knows what the controller wants, feels, and thinks. Controllers assume “one mind” with their victims. If the controlled person fails to behave congruently with the ideal image by mind-reading the controller, the person is often ignored, abused, argued against, or told what to be, say, and feel in an attempt to negate authenticity and mold into the unattainable image.

Victims like a woman who try to be the perfect wife based on the abuse received from her controlling husband cannot consistently be the idealized image. Moments of genuineness always show – they are who the person really is after all.

Controllers do not see their behavior for what it is, however. Most are completely dumbfounded as to why they control others. If you are a controller, you will not know why you behave hurtfully towards one or two victims of your controlling behavior while most people see you as a beautiful, nice, caring person. Pleas for help can easily go ignored for the behavior is deceptive.

Controllers assume ‘one mind’ with their victims.

Blame blinds controllers. Rapists, murderers, and others convicted of assault say it was the victim’s fault because the victims showed authenticity that stirred the perpetrator to eliminate. Controllers never take responsibility for their behavior and instead accuse their victims who “deserved it”. Battered wives are blamed, beaten-down, and belittled by abusive husbands who believe their spouses are responsible for their rage. Criminals can sit in their prison cell and still blindly conclude their victims are the reason one is imprisoned.

2 Major Signs of Controlling People

The best sign to identify a controlling man or woman is to see if the person assumes one mind. I would assume one mind with you if I became angry over you not knowing what I wanted.

One-mindedness is a warning sign of a controlling person because the ideal image knows what the controlling person wants, thinks, and feels. The moment this perfect understanding is brought back to reality with a question, rage can form. If Alicia asks Randy, “When will you be back?” “Why do you treat me like this?” and “Why can’t I satisfy you?”, he could show controlling behavior like avoiding, arguing, or abusing her.

A second major warning sign of a controlling person is they define you. I would define you by telling you what you think and feel.

A controlling person defines victims based on the ideal image. Authenticity is neglected. What a victim really feels and thinks is replaced by the controlling person’s definition. The definition forms a fantasy, trying to pull the victim back into the perfect persona. You can see this in the following situations in which Alicia is defined by Randy:

• Alicia says, “I want to order chicken teriyaki.” Randy replies, “Don’t get it because you won’t like chicken teriyaki.”
• Alicia says, “I’m trying.” Randy replies, “You’re not trying!”
• Alicia says, “Please don’t treat me that way.” Randy replies, “You always try to blame me for what happens to you! It’s your own bloody fault you get treated that way!”
• Alicia says, “I’m feeling sad.” Randy replies, “Stop trying to manipulate me.”
• Alicia says, “I want to work again.” Randy replies, “You don’t know what you want.”

Randy defines Alicia. He destroys her authenticity by molding her into his idealized image.

Most of the responses defining Alicia are paradoxical. Controllers create the exact opposite of what they try to achieve:

1. They try to get close by barking orders, but their controlling behavior creates distance
2. They try to show power by belittling others, but their controlling behavior shows inferiority
3. They try to show wisdom and intelligence by disproving a victim’s point of view, but their controlling behavior shows incomprehension and shallowness
4. They think their perception is clear, but it is unclear

Intimacy is a paradoxical outcome avoided. The controller attempts to fulfill a need of closeness with the victim, yet true closeness is never achieved when the connection is with an inauthentic person. You cannot be intimate with a controller. Intimacy requires two persons to understand their feelings and connect with each for who they really are. Controllers cannot get intimate because they lack one or more of the four operational functions.

If you control someone, seeing theses signs is usually enough to make you see firsthand the false reality you live in and what you need to bring yourself back into an authentic world. Some recovering controllers see the severity of their behavior and cannot kill it so they respect their victims by ending a relationship to seek healing.

How to Deal with a Controlling Person

Now you can recognize and understand a controlling person – maybe you even identified some characteristics in yourself – I’ll share with you the secrets to manage a person who tries to control you.

The first step to deal with a controlling person is to believe no one knows exactly how you feel and think. Victims of abuse can have their self-esteem pummeled heavily into the ground that they believe abusers more than themselves. Someone cannot define you – not even a psychologist. It is vital you acknowledge and believe your self-understanding over what a boyfriend or girlfriend, husband or wife, father or mother, manager or employee tells you.

The second step to deal with a controller uses the one-mindedness warning sign. Identify when the person trespasses your “psychic boundary”. Similar to the first step, detect trespasses by seeing what someone does when they attempt to define you. While the first step is an acknowledgment and belief before controlling behavior surfaces, this second step reinforces the first step the moment someone controls you.

Though you are a victim of someone’s hurtful behavior, you are responsible for your response.

The third step is to speak up to controlling people. You cannot shatter the idealized image placed on you until you speak up to face the problem. Though you are a victim of someone’s hurtful behavior, you are responsible for your response. (Tweet this quote.)

The fourth step uses the “What?” technique taught by Evans who says victims fall into the false reality controllers create by arguing with them. Most people respond to controllers by trying to contradict the nonsense such as: “I do love chicken teriyaki!” “Far out, I try so hard!” “I am sad… You don’t know how I feel!” Here is a sample dialog between Randy and Alicia who sticks to her habits by arguing with Randy, which is ineffective:

“I want to work again,” says Alicia.
“You don’t know what you want,” replies Randy.
“I do want to work again. I have a desire to pursue my photography career.”
“You don’t really like photography! Keep doing what you’re doing now.”
“No! I’ve been looking at some photography magazines and I really want to do it!”
“Where are those magazines? GIVE THEM TO ME SO I CAN TEAR THE DAMN THINGS UP YOU F***** B****!”

Do not argue with a person who defines you. Evans recommends you do not even validate what they say through argument. You instead ask, “What?” or variations of it repeatedly. Other responses Alicia and you can use that do not validate a controller’s remarks are, “Cut it out”, “Quit that”, and “What are you doing?” Here is a sample dialog between Randy and Alicia who uses variations recommended by Evans:

“I want to work again,” says Alicia.
“You don’t know what you want,” replies Randy.
“What?”
“You don’t know what you want.”
“What?”
(For the first time Randy realizes something is going on.) “Cut it out. You heard me. You don’t want to work again.”
“Nonsense.”

A word of warning using this fourth step: do not use it on a dangerous person. It is too threatening to use on someone who can potentially go into rage. Protect yourself, protect your children. Be careful when you deal with a controller because they fight to keep their reality alive. A cut to their reality is perceived as death.

No controlling person is going to change their behavior through one conversation. The above dialog between Alicia and Randy is the start of healing. Controllers need to see for themselves the backward connections they have created with others.

Leaving a Controlling Relationship

Humility means accepting reality with no attempt to outsmart it.David Richo, The Five Things We Cannot Change

If you decide to leave a controller, their fake reality weakens. They may not change, but many do realize what their behavior did to themselves and the lives of their victims.

Be careful when you deal with a controller because they fight to keep their reality alive.

There are shelters that help sufferers of abuse should you leave a controlling spouse. Other options you can consider is to stay with family and friends and contact the police. Do something about the problem for the safety and happiness of yourself and your children.

Children in controlling relationships need help otherwise they are at risk of dictating others later in life. The moment a child’s fundamental needs remain unfilled, the child escapes to a fake world where those needs are met.

Psychotherapists say a common object in which a child obtains these needs is from a toy like a teddy bear. The bear is spoken to as an idealized person, always listening, always knowing, always understanding the child. The teddy is defined by the child and is one mind with the child. Later in the life the toy is projected onto others who get controlled by the person.

The intergenerational transmission of control cycles again unless it is stopped. Now is the time to deal with controlling people to take control of what is controlling you.

If you suspect someone is in a controlling relationship, possibly the greatest gift you can give them right now is an understanding and freedom from controllers by telling the person about this article. Share this article by email, post it on Facebook, or tweet it.

(To discover more on one-mindedness, checkout chapter three of my Communication Secrets of Powerful People program, which reveals this communication barrier many people use. You can learn more about the program that can help you better communicate in your relationships here. If you want to become whole again and connect with suppressed parts of yourself so you can easily connect with people, my other program Big Talk: Effortlessly Talk to Win Friends with the Real You is a breakthrough solution you can discover here.)

After studying communication for almost a decade, I notice we make many dumb relationship mistakes and communication errors that I’m about to share with you. I use the term “dumb” not to put you down, but to label the mistakes lots of people repeat. Put an end to these 15 relationship mistakes in no particular order:

1. Withhold Feeling

Being ignorant is not so much a shame, as being unwilling to learn.Benjamin Franklin

Men are more guilty than women in withholding feelings from their partner. We tend to hide our irritation instead of revealing what annoyed us. Women are indirectly guilty of this relationship mistake. While women are more emotional than men, they withhold feelings in the sense that they blame or criticize others to indirectly express emotion. Saying, “I hate you for…!” is not a good way to express feelings. An expression of emotion is, “I feel sad about…” “I’m feeling happy you…” “I am angry!”

2. Reject Emotion

You choose a path; a direction, not an immediate outcome. You don’t choose how to feel or what pops into your head. You can choose a path that leads towards what you value or you can choose avoidance and fusion. Your choice.Steven Hayes

We may withhold feelings from someone because we reject emotion. It is uncomfortable for most people to feel guilt, shame, anger, sadness, and even love so they reject these emotions by thinking positively or generally suppressing them. Your relationships deteriorate if you suppress anger, for example, because you resent and behave bitterly with people. You feel whatever you do for a reason – accept it. The next time you feel something intense, notice if you want run from it or embrace it.

3. Blame

Whatever one of us blames in another, each one will find in his own heart.Seneca

The failure to healthily express emotion can show itself through blame, a common relationship mistake. Look at an argumentative couple to see each person blaming the other for relationship problems. Neither acknowledges imperfection, preferring to be right. Each person thinks people ought to change instead of taking the responsibility for self-change. Victimization is a relationship mistake unhealthy for either person.

4. Gossip

Live that you wouldn’t be ashamed to sell the family parrot to the town gossip.Will Rogers

People gossip about their relationships mainly for self-pity. They seek validation the other is to blame for relationship problems. If you have a relationship problem, talk with the person you share the problem with and stop complaining about it to your friends or coworkers. The other person is not the cause of your suffering; you are because of your ignorance to the problem through gossip. If a gossiper puts the mirror on himself, he would realize the rumors hurt his relationships. A gossiper is no better than the originator of the problem. Neither roles create resolution – both compound it.

5. Negatively Interpret Behaviors

Analyses of others are actually expressions of our own needs and values.Marshall Rosenberg

Give people a margin-for-error because you do not know every detail.

A gossiper is one example of someone who interprets behavior in a negative light. Each little behavior signals a conspiracy against the cynic. If you think your husband is having an affair, anything he does will be filtered through that perspective. If you think a friend is turning against you, you will think him declining an invitation reflects such hatred.

Give people a margin-for-error because you do not know every detail. Each of us hold a piece of truth discoverable through communication. The best way to resolve your worries is to ask the person by showing interest in their life.

6. Show A Lack of Interest

There are two levers for moving men: interest and fear.Napoleon Bonaparte

Do you know what happened to your partner today? When was the last time you watched a friend play their weekly sport? When did you last ask what someone did at work? Get curious about people’s lives by asking a lot of questions and displaying attentive body language. Communication often lacks in relationships because neither person takes the initiative to learn about the other person. Interest in people’s lives makes them feel important, builds the relationship, and teaches you a lot of great stuff in the process. Think of something a person important to you enjoys then go do it with them. You may even want to take up a new hobby together like dancing or yoga.

7. Exert Excessive Control

When you say or do anything to please, get, keep, influence, or control anyone or anything, fear is the cause and pain is the result.Byron Katie

We hate being controlled and told what to do. The worst managers micro-manage to dictate employee behavior. Many angry employees echo similar remarks.

The greatest leaders give team members freedom. The same is true in families and other interpersonal relationships. If you order your teenage daughter to not smoke, research shows she is more likely to smoke. One study looked at how values transmit through families and found that children with authoritarian parents have differing values. When parents are more supportive rather than restrictive, children agree and accept similar values.

8. Try to Change People

When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion, creatures bristling with prejudice, and motivated by pride and vanity.Dale Carnegie

Whenever we try to change people, whether it be through manipulation, criticism, orders, threats, or rewards, they take on strange behavior. Do a test over a non-important issue with someone you know well. Intentionally tell the person what they are doing is wrong. The person may not change, become suddenly quiet, resent you, look at you weird, or purposefully do what you said not to do. Changing people is not the issue – what you say and how you come across is the issue.

9. Remain Unchanged

Those who cannot change their minds cannot change anything.George Bernard Shaw

We expect people to change while we remain unchanged. Rigid perspectives on money, family, work, emotion, and the relationship creates severe friction that can destroy a relationship. “If my coworker stopped…then I’d be able to…” “If my son stopped…then I could…” “My partner should…then I’d feel…” I’ll give you an if-statement to remember: if you don’t change, you have no right to expect people to change.

10. Keep One’s Point of View

The greatest deception men suffer is from their own opinions.Leonardo da Vinci

It is logically and mathematically irrational to conclude one can be right 95% of the time.

What is your honest estimate of the percentage you think you are right in an argument? 80? 90? 100%? I estimate most people say 95%. That means a fighting couple’s righteousness totals 190%, a formula for conflict. It is logically and mathematically irrational to conclude one can be right 95% of the time. We are not divine beings knowing of truth.

Each of us possess parts of truth that we must be flexible enough to explore. The cure to any couple’s problem is held by each person because their point of view is 50% of the relationship.

11. Deny Flaws

It takes a lot of courage to face up to things you can’t do because we feed ourselves so much denial.Zoe Saldana

Refusal to change and determination to stick to your original point of view is a pursuit of perfection. No one is perfect. We understand that in our head but emotionally do not live it out. We prefer to blame and hate others. A simple sit-down discussion where the two of you each admit three flaws about yourselves helps keep destructive perfection at bay while encouraging growth. You do not fear imperfection when mistakes are encouraged to surface.

12. Do Not Appreciate

I can live for two months on a good compliment.Mark Twain

Relationships are easy to take for granted. We devalue what we have while desiring what is out of our reach. Put effort into the relationship. You can show people you value the relationship with them through admiration. Give a compliment. Send a gift. Thank someone for a task they did. Phone one person now to thank them for something specific.

13. Judge Others

Everything that irritates us about others can lead us to an understanding of ourselves.Carl Jung

We love to judge people. As described in my Communication Secrets of Powerful People book, there are four judgments: criticism, labeling, diagnosing, and praising. We criticize (“You are no good at helping me”), label (“You are a jerk”), diagnose (“Stop being rude because you don’t get what you want”), and praise (“You are the sweetest person for doing that”). Each judgment has its own problems too deep to described in this article.

14. Send Solutions

To the wise, life is a problem; to the fool, a solution.Marcus Aurelius

It is counterintuitive that solutions kill relationships. After all, don’t solutions cure problems? More often than not in relationships, solutions create problems. We feel inferior being controlled. The problem-solver often overlooks the real issue. Solutions are usually manifestations of other dumb relationship mistakes like blame, gossip, trying to change people, and sticking to one’s point of view.

15. Avoid Other’s Concerns

The smallest pain in our little finger gives us more concern than the destruction of millions of our fellow beings.William Hazlitt

The most frequent dumb mistake people make in a relationship is avoiding their partner’s concerns. Look at any bad relationship and each person will tell you their needs are not being met. They are not being listened to, understood, cared for, loved, whatever. Good communication is the key to overcoming these problems and meeting each other’s needs.

There you have 15 mistakes people frequently make in their relationships. Follow this advice then hopefully the next time you ask someone your mistakes in the relationship, no walls break because no walls exist.

(If you are reading this and want to eliminate the communication mistakes that hurt your relationships, read my Communication Secrets of Powerful People book to discover the 12 barriers of communication. All the dumb relationship mistakes can be avoided when you understand the 12 barriers.)

Why Stress Makes Communication Difficult

You find it hard to communicate in stressful moments. So do I. There’s a reason why it is hard to listen and not yell in tough situations that all relationships face. Science proves it is near impossible for you to communicate well when under stress.

The body experiences a primal response that agitates people in conflict. A stressed guy will tense his face, breathe shallowly, raise his voice, respond faster, and not think clearly. If you controlled these body responses, you would not be stressed. Not only does tension hurt your communication, it creates a viral effect. Your stress infects those around you.

Conflict is probably synonymous for you with stress. To be in conflict with someone is to be stressed. For me, I must have my mental and physical tension under control so I can communicate effectively to improve my relationships. If I do not manage my stress, it inevitably gets the better of me, as it will to you.

Stress makes us mentally ill. A psychiatrist could diagnose you with depression, mania, psychosis, bipolar disorder, or another mental illness when you are stressed. The difference between you and someone diagnosed with one of these mental health problems is the time you and they spend in those states. A person diagnosed with depression feels down for most of the day while you may temporarily be depressed only when you are under loads of stress. No wonder it’s difficult to communicate well when stressed.

Fight, Flight, or Freeze Responses in Conversation

Stress in conflict evokes the fight, flight, or freeze responses. An argument, disagreement, or confrontation elevates tension as you yell, withdraw, stand confused. You do things you later regret.

Aggressive behavior towards another person temporarily feels okay, but then reality kicks in as you feel even more stressed from hurting the person. When you try your best to hide tension, your suppressed emotions eat at you to later hurt your relationships.

A psychiatrist could diagnose you with a series of mental illness when stressed. No wonder it’s difficult to communicate well when stressed.

When under stress, your communication style will change in response to the situation. You can go from a cool, collected person one moment, yet when a stressful situation impinges your tolerable threshold your calm style can quickly shift to aggressive or submissive behaviors. The behavior you fall back on in stressful situations is the one you found comfortable in the past that offered momentary protection.

When someone surpasses their tolerable degree of tension, telling them to get their act together or to communicate better, does not work. It won’t work for you either. It’s human extinct to block external factors, such as other people’s feelings, and listen to internal ones as your interpersonal communication skills decline. Better communication in intense conflict is a matter of managing stress otherwise it is next to impossible to deal with conflict.

“What Did I Say?” – Memory Loss and Other Dangers of Stress

Stress motivates us to take action, but it too often works against us. We yell, withdraw, or shut-down in tense communication. Our bodies produce cortisol, known as the “stress hormone”, to compel us into action. Without this double-edged hormone, we would accomplish little. If you are completely relaxed in conflict and untrained in good communication skills, you could overlook the problematic issue or give an unsympathetic response.

Research has shown cortisol to improve cognitive functioning. Too much cortisol, however, causes impairment. If you have ever forgotten what you said in a verbal fight, cortisol has literally shut off short-term memory. Cortisol obtrudes neurotransmitters that are chemicals responsible for communication between neurons and other cells. That is why you can memorize a speech 50 times and forget it when you present it. A stressful crisis temporarily results in a blank mind.

Stanford neuroscience professor Robert Sapolsky found that cortisol also causes long-term memory loss. When the receptors for cortisol located in the hippocampus (the part of the brain responsible for long-term memory) gets flooded overtime, it melts like microwaved Swiss cheese.

The affects of stress are too numerous to list here. From rapid aging of the body and heart disease, to poor sleep and skin conditions, the effects are real. You need techniques to manage your stress; not just for your communication, but also for your health.

Stress Reduction Tips: 9 Key Lessons for Intelligent Stress Management

We need to attack stress deep within our neurology where it originates. Thinking positively or talking yourself through stress isn’t going to reduce tension. I have developed nine effective ways and techniques to manage stress you can use to keep calm in stressful moments so you can communicate better and live a happier life:

1. Prevention is the best cure. The best technique to deal with stress is to stop it before it begins. Create the appropriate measures, boundaries, and strategies to interrupt rising tensions. If the tension between two people rises beyond a safe level, one strategy is to pause, walk away, punch a pillow, and take slow deep breathes before commencing the conversation. You can incorporate other stress management techniques listed below into your plan to be more calm in conflict.

2. Accept your feelings. Never tell yourself you shouldn’t feel what you do. Do not say, “I shouldn’t be feeling stressed right now.” You must accept your feelings otherwise they will persist or repress into forms that severely affect your mental health and ability to effectively communicate. When you accept your stress, you move forward to taking personal responsibility.

3. Accept responsibility for how you feel. It is tempting and easy to release stress on other people. Do not treat people inappropriately. If you treat people in a way they don’t want to be treated, you make them tense, which they will be happy to put back on you.

Blame makes you more stressed because anxiety is related to events within your control. What is beyond your reach makes you anxious. If you blame your shouting spouse for making you angry, your anxiety and stress will remain because you have little influence over your spouse’s voice.

When you accept responsibility, you eliminate blame. You live in truth. You do not become a victim of others. You take control of your feelings. Your new levels of responsibility cause you to do something about how you feel.

If someone causes you stress, address the person about the problem. Explain to them how you feel, why you feel that way, and what can be done to fix the problem. Be problem-oriented; not person-oriented.

4. Breathe. When tension in your body rises, you automatically take shallow breathes. This is one of the first stages prior to full fight, flight, or freeze responses that hurt effective communication. When your stress levels rise, take several deep, slow breathes and you will instantly reduce your stress levels.

Accept stress. Never tell yourself you shouldn’t feel what you do.

5. Take time out. A walk away is guaranteed to refresh your mind. Don’t call for the travel agent to book a Caribbean cruise though, because a temporary break is all you need. Go for a walk or workout at the gym. Be active to release hormones that counter stress. Exercise is the body’s emotional reset button.

Absence from the situation that created the tension takes your mind off the problem. It gives you clearer thoughts to attack the problem. Be sure to address the problem after your time out otherwise you will only temporarily avoid the real issue.

6. Be flexible. Stress is like the sunrise and sunset. It is inevitable. It is a part of your human body. Therefore, the best way to deal with it is to change your behavior and communication.

Be soft; not brittle. Recognize signals of stress by reading people’s verbal and nonverbal language, then adjust yourself accordingly. Be flexible by going a bit out of your way for them to assist their temporary needs and wants. Don’t run around the world for them, but do be more aware and respondent of them. This can lead you to less stress.

7. Discuss the problem afterwards. Combine this tip with the prior tip of remaining flexible and you have two keys to manage tense people. You need to address the problem following the stressful moment otherwise destructive, repetitious behavior occurs. Also, if there is someone you know that finds it difficult to manage their stress in communication, you can refer them to this article by clicking the “ShareThis” link at the bottom of this article.

8. Ask others about your responses in stressful moments. You are to do this because you cannot provide an accurate self-assessment when stressed. Your short-term memory loss makes it impossible to recall information.

Awareness of your behavior can trigger a pattern interrupt. If the person says you consistently yell when stressed, raising your voice can trigger self-awareness that your stress needs to reduce before the conversation continues.

9. Listen to binaural beats. Discovered by Heinrich Wilhelm Dove in 1839, binaural beats describes the low-frequency pulsations in the brain created by different frequencies played into each ear. The brain integrates the two sounds to form a third sound that relaxes the mind.

In terms of stress, binaural beats is a miracle. A correctly made binaural beat will scientifically make your brain produce alpha waves, which is the same brain wave you have when resting. That wonderful feeling you have when lying in bed almost asleep can be replicated by binaural beats. Imagine how better your life would be by simply putting on a headphone the next time you feel stressed as you enter a relaxed state at will!

If you are after binaural beats, Paul Kleinmeulman has a good program that includes a series of binaural beats for different purposes. You can check out his program here, where you will learn more about the proven science behind binaural beats, which can make you motivated, sleep better, intensify your focus, learn efficiently, and keep relaxed.

Conflict does not need to be synonymous with stress. Neither has to make you miserable. Stress can be a good thing when managed with the above tips.

Your body experiences stress because it is threatened in conflict. Do something about it. You don’t want to feel the same way in a fight as you do when watching the Simpsons. Harness this primal response and you will be communicating more effectively in your next confrontation.

Principles do not change. Water is two hydrogen atoms and one oxygen atom – this will not change. The North poles of two magnets repel – this will not change. Gravity rips you down to Earth – this will not change. The unchanging laws of science are parallel to the unchanging principles and laws of communication to deal with difficult people.

If you have a difficult person in your life, you may think he or she is impossible to deal with, yet the person is not an impenetrable rock. It’s human! And humans follow laws of psychology and behavior you can benefit from. This article will provide you with judo-like principles to convert seemingly impossible forces of a difficult person into tips to effectively deal with them.

The world is filled with stubborn people. The difficult and not so difficult people even think you can be difficult. Learn the following tips (taken from my Communication Secrets of Powerful People Program) to deal with difficult people in your everyday life:

4 Common Methods that Do Not Work

Sending solutions. Common phrases that indicate solving include: “What if you…” “Stop doing… and start…” and “Why don’t you…” Telling people what to do does not work. Solutions are the problem. The more you push solutions on people, the more they pull away from you and your suggestion. Real solutions, commitment, and desire for change come from participation.

Moralizing. Common phrases that indicate moralizing include: “You should….” “It would be good for you to…” and “Stop doing wrong…” Chapter eight of my program defines moralizing words as “using what is right and wrong, good and bad, black and white to further your logic.” Manipulation from guilt and other emotions that arise from moral words do not change difficult people yet alone anyone.

Complaints. “I wish Bill wasn’t so damn annoying.” Bickering is mental masturbation. Creation comes from being proactive. If you complain, you’re the difficult person. You become no better than the person you try to change.

Criticism. People criticize to build change. “I’m results-focused. I criticize people to get things done.” Similar lines of thinking drive the 12 communication barriers (criticism, labeling, diagnosing, praise, orders, threats, questions, moralizing, advice, reason, reassurance, and deflecting). Avoid criticism because it is not charismatic persuasion. Criticism intensifies conflict. Criticized individuals feel diminished, unworthy, and less important.

10 Principles and Tips to Deal with a Difficult Person

The following principles and tips are not short-term tricks to transform an annoying person. Endless articles shared on the Internet provide frivolous advice on this topic. When the core problem is addressed, however, colds get skipped and the cancer is cut out. Advice shared here gets to the core of what really matters when dealing with a difficult person.

1. You see the world as you are. Stephanie Rosenbloom for The New York Times hit the heart of difficult people; or rather the people who think someone is difficult. Rosenbloom says the issue “is not the difficult people themselves. It is you.”

Problems transmute from your perception, then your reaction.

Most articles that provide tips to deal with difficult people focus on difficult individuals (“They’re the problem”); hence they miss the real problem (“You’re part of the problem”). You play a role in a difficult person’s behavior. Problems transmute from your perception, then your reaction. Carl Jung said we repress our hated characteristics, which manifest in discomfort around people we repulse. Jungian psychoanalyst Edward Whitmont writes:

Ask someone to give a description of the personality type which he finds most despicable, most unbearable and hateful, and most impossible to get along with, and he will produce a description of his own repressed characteristics – a self-description which is utterly unconscious and which therefore always and everywhere tortures him as he receives its effect from the other person. These very qualities are so unacceptable to him precisely because they represent his own repressed side; only that which he cannot accept without ourselves do we find impossible to live with in others.

What characteristics in people do you hate most? What do these characteristics say about you? Who does not find the person difficult? What can you learn from the person who does not find the person hard to face?

A chronically difficult person is rare. Your self-image makes people difficult. I strongly encourage you to notice as often as possible what you deny in yourself because this could be a repressed image, a shadow you see in others, that you have ignored in the past. “In the end,” says Rosenbloom, “the specialists say, we cannot control other people, only our response to them.” (The first chapter of my Big Talk training course taps into this deep, dark psychological theory that stops us from enjoyable conversation. When you connect with your full self, it becomes easy to connect with people and make friends. This is cutting-edge material you can discover more about here.)

2. Lose the need to be right. When you enter a conversation with the intent to fix someone, you become difficult. Stephen Covey in The 7 Habits of Highly Effective People says you must open yourself to be influenced to influence. Quit thinking you are right because this drives your resistance to be changed and change people.

3. Clear your heart, open your mind. Too often our experiences with people hurt our current conversations with them. It takes time for someone in your negative light to shift under a positive spotlight even when the person hasn’t been difficult for a while.

Forgive to clean your heart then keep an open mind as to why someone is difficult. Stop hopping to conclusions by portraying the problem as the person’s difficulty. You blockade truth with judgments and fear of self-analysis.

Perhaps you are the problem, their father was diagnosed with cancer, or they are in financial trouble. Acknowledge that you do not – and will never – know all reasons why someone is difficult. An open mind that welcomes a person’s point of view to enter possible explanations for their behavior creates a cushion to soften harsh judgments.

Listen to the difficult person and let them express their point of view. It will help you see why they are difficult. This tip alone can be enough to deal with the person as you see the reason for their behavior. Listen honestly and actively with empathy.

4. Want difficult people. It’s scary, but wanting a bothersome person helps you. Difficult people create conflict – and this creates change. An organism with no challenge has no reason to evolve. Difficulties challenge you, compelling you to evolve into a superior being.

Does this mean you can be difficult? No. There is people who find you difficult enough. The diversity of human nature brings with it differences that catapult humanity through difficulties.

5. Be proactive, not reactive. Reactive persons blame circumstances for their reality. They reciprocate bad behavior. They reason other people need to change.

The diversity of human nature brings with it differences that catapult humanity through difficulties.

Proactive persons create what they want regardless of constricting circumstances. Create a value in yourself to be proactive and treat people with respect. Once you stop reciprocating bad behavior, you feel proud, empowered, and in control of your life regardless of whether you successfully handle the situation. Make the fundamental decision to commit to the advice given in this article.

6. Be responsible, not a victim. Don’t blame people for how they make you feel. The degree you’re a victim of someone’s behavior controls the impact it has on you.

Take responsibility for how you feel. Prevent people from entering and exiting your emotional state at will. Eliminate blame to free yourself from a person’s difficult behavior.

You don’t have to be burdened by people’s problems. You will work towards a solution faster and be less emotionally exasperated when you lose the victim mentality and stop thinking people are villains. My friend Gary Harper has a good article on this where he also discusses similar principles to this article.

7. Be problem-oriented, not person-oriented. Difficult people have a difficult problem and are trying to fulfill a need the only way they know possible. It seems elusive, but even they want to live in harmony.

People are not the problem. Focus on the problem and not the person. A helpful tip for this is to disassociate the problem from the person. Their behavior, even you, or something else is the problem.

8. Find the unmet need. Difficult people have an unmet need. Whether somebody is angry, unhappy, depressed, loud, or anxious, they try to fulfill a need – though it is often done poorly. Notice a hidden need beneath someone’s difficult behavior, and you will see another human being. This will allow you to compassionately communicate. The Nonviolent Communication Process is a model that gets you focused on, and fulfilling, other people’s needs and your own.

9. Be interdependent. Dependency is unhealthy. To overcome this, self-help experts teach independence. According to most people, independence is health, freedom, and power. By itself, nothing could be further from the truth.

According to Robert Greene, author of 48 Laws of Power, a powerful individual living in isolation destroys his power. John O’Neil in The Paradox of Success confirms Greene’s remarks. O’Neil says leaders and other individuals in powerful positions destroy their success and happiness with overt independence. Such persons do it all, have chronic obsessions with work and difficulties getting their mind off work, and easily become irritated by others who disagree with their decision-making.

A powerful communicator knows how to distribute decision-making for freedom. He or she knows how to seek help because the person is not afraid to admit failure and learn. This is the interdependent standpoint you need beyond solitude. “When we try to pick out anything by itself,” said famed conservationist John Muir, “we find it hitched to everything else in the Universe.”

Use other people to help solves problems. It sounds simple because it is. Talk to a parent, manager, or human resource department. People bring knowledge, skills, and persuasive power to handle a difficult person. Be beware of risks associated with making a private problem public. It’s your responsibility to respect a person’s privacy concerns and at the same time request another’s help when necessary.

10. Be detached from an outcome.

If the above tips and principles fail you, it’s not because they don’t work – it’s because you disobeyed them. The principles and tips given to you cannot fail because they are the foundations for good communication.

When you attach to an outcome, your rigidity causes resistance.

If you lose the need to be right while remaining proactive, for example, you deal with the difficult person. Stop thinking the only way to deal with a difficult person is to change them, such desire only makes you difficult.

When you attach to an outcome by seeking a specific result from an interaction at all costs, your rigidity causes resistance. The most common outcome people attach to when they converse with a difficult person is their need to be right and change the person (principle #2). Going into a conversation with the righteous intent to change a person guarantees failure. You must detach from an outcome.

If the principles and tips do not bring you the result you’re after, prepare to walk away. Give the people involved space to think the problems through. By doing this, you clear your heart and open your mind, remain proactive, and keep problem-oriented. A tough issue can be solved at a later time. Another day can bring different possibilities. Emotions, thoughts, and attitudes change.

Unsuccessful conflict resolution with a difficult person can escalate the problem, but adhere to these principles and tips to deal with a difficult person to make the difficult more manageable. “Many are stubborn in pursuit of the path they have chosen,” said Friedrich Nietzsche, “few in pursuit of the goal.”

(If you are reading this and found the above principles and tips to deal with difficult people helpful, you will enjoy my “Communication Secrets of Powerful People Program” where the principles for this article were extracted. Click here to learn more about the program and how you can develop your communication skills to charismatically have cold-hearted persons wanting to change. Also discover more about Big Talk, my training course that lets two persons openly and freely talk with one another, by clicking here.)

“Hang out the washing”, “Stop moping around and cheer up”, “Fix what you broke”, “You need to improve your skills with customers”, “Get a new attitude”, “Obey your mother and father”. There are four reasons why such statements kill your relationships.

4 Reasons We Hate Receiving Solutions

The most common communication barrier people use to send solutions is advice. We give advice to help a person or to get things done, yet the outcome is destruction. Whether you are a child or parent, brother or sister, employee or manager, we hate receiving advice and being told what to do for four reasons:

1) Loss of control. The other person takes the reigns of our life as they control what we do. No one likes being controlled – it impedes freedom. To be in control of one’s life is a fundamental human need. Psychologists say the more you are in control of your life, the happier you will be.

If you get controlled, you respond with rebellion. Humans seek to reestablish freedom by engaging in a threatened behavior. You may refuse to carry out the order, do the task poorly, procrastinate, or blame others for the task not being completed. Your response to being controlled is natural human behavior, unhealthy for relationships. Rebellious behaviors pull apart cooperation – the fabric that binds a peaceful relationship.

Humans seek to reestablish freedom by engaging in a threatened behavior.

An insurgent individual causes the person giving advice to continue giving solutions because no change has occurred. This furthers defiance. The problem is not the nonconforming person, but the stubborn person blind enough to continue control. “They just keep doing the same goddamn thing that doesn’t work and worsens and perpetuates the problem,” says Robert Fisch, author of Brief Therapy with Intimidating Cases: Changing the Unchangeable. “What people are doing is ‘common sense’ to them. People say ‘it’s the only thing to do.’” We need to stop attempted ways of changing people that fail to work.

2) Feelings of inferiority. A side-effect of being controlled is feeling inferior. We feel like a lesser person when we lose control of ourselves. Solutions and advice prevent people from feeling good about themselves and developing a healthy self-esteem.

We seek to feel important. To make a man hate you, simply take away what makes him feel good about himself. Tell him what to do, when to do it, and how to do it. You will have yourself a lifeless human doing, not a human being.

3) The problem is not obvious. Humans are complex creatures. Even our simple processes are complex. Has someone given you advice on a serious emotional problem? The person tried to help you, but you became frustrated because he or she “just didn’t get it”.

Chances are you remained the same. You probably rebelled against the person to regain freedom. As a result, things got worse. You became angry, silent, or defensive. Perhaps the person then tried even harder to assert their way of thinking was right. This only pushed you further from where they wanted you to be. They failed to understand what you were going through. I know, I’ve been there.

Advice subtly communicates the solution to your problem is obvious. It communicates you must be stupid, incompetent, and inferior to overlook the solution. Aeschylus, an ancient Greek playwright in 500 BC, said, “It is an easy thing for one whose foot is on the outside of calamity to give advice and to rebuke the sufferer.”

When tempted to send a solution to someone, remind yourself you do not know the whole story. Even when you think you know the truth, you probably know on-side of the story – your story. Why? This leads us to the fourth reason people hate receiving solutions from others.

4) People are oblivious to the truth. Human behavior and everything we experience is like an iceberg. An iceberg’s visible tip is 10% of the entire iceberg because the ice’s density is less than the sea water’s density. The remaining 90% of the iceberg is below the water’s surface, not visible to the common eye. How the 90% of the iceberg is shaped cannot be determined by looking at the iceberg’s tip.

When tempted to send a solution to someone, remind yourself you do not know the whole story.

Our likeness to an iceberg is a double-edged sword. On one side, most people never concern themselves with understanding the 90% of a person or story difficult to see upfront. They prefer to focus on themselves, stick with what they know, and never seek to fully understand people. We don’t follow or become inspired to change by someone that doesn’t understand us.

On the other side of the iceberg of human behavior is tremendous potential for you to connect with people in a way they have likely yet to experience. People’s poor ability to understand others stores further energetic potential to have them connect with you. When someone hides what matters to them from fear of being told what to do, your understanding through empathetic communication shines a light to open them up.

It is unfortunate few people know these secrets of communication. That is why they are secrets. Most people try to make knock-out blows by giving advice, criticism, and other communication barriers. They hope to change people and their relationships through solutions, yet all this does is make people hate them and resist change.

What I have discussed here is only the first of five solving barriers you use almost everyday in your communication. This is not even 1% of information I share in my communication secrets program that teaches you how to become a charismatically persuasive people magnet. There is more to the advising barrier, four other solving barriers, and an additional seven judging and avoiding barriers you use to kill relationships, reduce your persuasive power, and decrease your charisma.

If any of this resonates a message in your life, you’re sick of misunderstanding people, and you’re tired of people resisting your helpful advice, and you want to know the true way to change people, I encourage you to learn about my Communication Secrets of Powerful People program here.

What is the link between the following scenarios:

1. Your partner leaves the room in anger after another argument
2. A friend lashes out at you despite you having done nothing wrong
3. A child’s constant disobedience makes you frustrated and causes you to yell things you later regret

Thousands of situations like the ones above all have a common thread that play out in your life every year. There is a better way to handle the situation, but you cannot figure it out. Your emotions get the better of you and others as you poorly handle the situation. The answers and the secret human need I will show you how to fulfill is through a method of communication called “nonviolent communication”, also known as NVC.

The Answer to World Peace and Our Greatest Need?

The process I am about to discuss in this article is one created by the Center for Nonviolent Communication. The organization is a nonprofit organization founded by Marshall Rosenberg, author of Nonviolent Communication: A Language of Life. Rosenberg and a couple hundred other NVC trainers, conduct workshops throughout the world where they teach their nonviolent communication model. The NVC process has changed millions of people who learned the techniques directly from trainers or Rosenberg’s book, and people who have been fortunate enough to have those trained in the NVC process use the model on them.

If you are after a process that changes a person’s behavior, NVC is not the best one to use. NVC builds a deep intimate relationship and connection with effective communication by satisfying people’s needs. It achieves a level of connection most people never experience. It can be used to change a person’s behavior, but the primary purpose of the process is to help people face what matters with compassion to connect at a very intimate level.

Once you have gone through the process, then you can use your negotiation skills to persuade the person. If you try to persuade the person upfront before you use NVC, you will often find you are resisted and ignored.

When a person disagrees with you, refuses to comply with a request, or is angry at you, a poor communicator tries to firstly express oneself. The person seeks to be understood before seeking to understand. An NVC user seeks to understand the person, which in turn leads to their own need of being understood. Once you understand others, they often want to understand you.

Once you understand others, they often want to understand you.

The commonality of the situations mentioned earlier, and thousands of situations you experience throughout the year, is people’s desperation to be understood. Your angry partner wants to be understood. Your friend wants to be understood and will have almost zero frustration once you understand. Children want to be understood, which naturally compels them to talk with you about intimate issues. Nonviolent communication helps you understand people and have them understand you.

The need to be understood is possibly the greatest unmet human need. Fulfill this need and you will trigger new experiences, intimate sharing, and connect with people at the heart. Thanks to Dan Kennedy, a great marketer I intently learn from, I came across a quote by Cavett Robert, founder of the National Speakers Association, who said, “Most people are walking around, umbilical cord in hand, looking for a new place to plug it in.” If you can be that “socket” by understanding the person and empathically receiving their needs, you automatically share an electrifying connection with the person. Something about the person will change before your eyes. They will know something deep is going on without knowing what you are doing.

Unfortunately, the majority of people never arrive at this stage of electrifying intimacy. Answer this question truthfully: How many people truly understand you on a frequent basis? Think about the question for some time because it is important to understand understanding.

I ask this not to make you blame others for their failure to understand you, but to show you the scarcity of people who seek to understand. If you are like most people, you will not have one person that frequently and truly understands you in conversations. Few people care about understanding others, which causes themselves to be misunderstood. People who complain that “no one understands me” are constantly misunderstood because they live on a one-way street seeking to receive before they consider giving.

Violence is widespread because one group wants to be understood while another they are in conflict with also wants to be understood. The failure to see the others’ needs means neither gets what they want. The result is emotional and physical destruction. So much pain in the world is caused by misunderstandings.

The need to be understood is possibly the greatest unmet human need.

The anger and frustration present in everyday situations appears to be irrelevant to deeper issues, yet it is our inability to effectively face conflict that contributes to a global scale of war and hatred. Our everyday wallowing in resentment, frustration, and misunderstandings has as much – but probably greater – impact on peace and love than kind actions. If you cannot resolve your minor nuances in relationships that are suppose to be intimate and love-filled, you cannot expect nations who have hated each other for centuries to resolve major conflicts. To understand another person is a secret of world peace. “Peace cannot be achieved through violence,” said Ralph Waldo Emerson, “it can only be attained through understanding.”

The nonviolent communication process is simple once you know the process; though it’s not always a fun slide to ride on because emotional pollution clogs your use of it. With practice, you will become better at NVC and be more successful in your communication and relationships. Over time, provided you continually practice the techniques and polish your skills, you will become excellent at the process.

An Overview of Nonviolent Communication: The Four Steps to Compassionate Communication

The process has four steps: observing, feeling, needing, and requesting. There are really eight steps, however, because you firstly apply the four steps to the other person, then you apply them to yourself. Remember what I said before about seeking to understand before being understood? The first four stages make you understand people so you can be understood when you apply the four steps on yourself. This is the most critical part of the concept to grasp.

Unless the person is a compassionate communicator, go through the four steps first on the other person otherwise he or she will not listen to you. Use the visualization of a vacuum empathically “sucking up” the person’s communication. Until the person feels “cleaned”, you will be unable to clean yourself. Once you have sucked up the person, and hence understood them, you are then ready to use NVC on yourself.

Most people identify a few problems in firstly focusing on the other person. If you have not identified one of these now, you will as you continue to read about the process. The biggest concern I had with NVC is that you forgo your own needs, concerns, and emotions like anger. NVC prevents destructive expressions of anger and frustration via harmful attitudes and behaviors like the sarcastic teenager or the employee who does poor quality work. The process encourages you to express intense emotions – especially anger – in a healthy way that fulfills the underlying need.

At first glance, I understand the model may overwhelm you, but keep at it and reread the pages in this article to refine your ability to understand people and be understood. The NVC process as described in this full article will give you a good idea of what to expect in my Communication Secrets of Powerful People Program should you want to invest in it. It could be one of the greatest investments you make. Once you know how to understand people and help them understand you, you can mold your relationships however you want. It is time to kick into the first stage: observing.

1. Observing

The first step of the process has you observe something specific about the person that impedes their wellbeing. One example is, “When you see your children hitting one another…” You separate the person from the behavior and refer to a specific circumstance. People make predictable mistakes at this step.

The greatest mistake at this stage is giving an evaluation instead of an observation – because of this, I will thoroughly teach you how to avoid evaluations and observe in this section of the article. An evaluation is a judgment of personal opinion that lacks detachment and objective evidence. Judgments prevent observations and the recipient from feeling understood.

Think of a birdwatcher who carefully and calmly admires nearby birds. The birdwatcher does not disturb the birds. He watches to see the behaviors of the birds as he listens to the sounds they make. He may even respond to a bird’s sound in the same manner by whistling.

If people were birdwatchers and they tried to observe a bird (the other person), they would fire gunshots, scream, and throw rocks at the bird. These dangerous actions for the bird is the emotional equivalent to judgments and evaluations for people in the listening process. When we feel judged and evaluated, it drives us insane! We fly away, avoid the person, and do not talk about what really matters as the judgmental person incorrectly blames and wonders what is wrong with us!

When you supposedly “listen” to your partner, a customer, or coworker, your “effective communication” and “excellent listening skills” has you fire a gun with evaluations and judgments. My experience in communication has me estimate 99% of people fail at this stage of NVC because of evaluations and judgments. I am no exception because, even now, I occasionally fail at this stage. Do not get discouraged. The migration from evaluation to observation fights communication habits you have adopted your entire life.

Evaluations can take many forms. It means you do not receive someone’s communication in its real form. You observe the bird, but do things to destroy its natural, beautiful presence. You mostly “shoot a gun,” “scream,” and “throw rocks” with judgments, criticisms, blame, or generalities. Other mistakes include labeling, questioning, deflecting, and other communication barriers I will soon describe.

An evaluation is a judgment of personal opinion that lacks detachment and objective evidence.

Valued customers of my Communication Secrets of Powerful People Program know the common ways we intoxicate our ability to listen to others. I believe your ability to actively listen and be in the present moment without polluting the person’s message with your thoughts and feelings is one of the greatest communication skills you can obtain.

I will give you common examples of how people fail to observe by applying the 12 communication barriers in my program. Never before has it been made in clear detail the common mistakes people make that kill conversations. The first part of the dialog is person one while the second part is person two who uses the communication barriers:

1. Criticism – “I’m trying to improve my skills in that area.” “Good. Because you’ve really sucked at it recently.”
2. Labeling – “I wish you would do house work more often.” “You’re just a nagger.”
3. Diagnosing – “I don’t want to go out right now.” “You’re just saying that because you’re mad about last night.”
4. Praising – “There! Done! Happy I’ve done the work now?” “You’re great for doing that job!”
5. Ordering – “I need a break from working.” “It doesn’t matter. Do what I told you to do now.”
6. Threatening – “I need a break from working.” “It doesn’t matter. Do what I told you to do now or I’ll make you do more.”
7. Questioning – “I’m feeling depressed about what happened today.” “You’re depressed again?”
8. Moralizing – “I don’t want to donate to charity.” “It’ll be good for you to help out.”
9. Advising – “I can’t believe my friendship has ended with Jenny.” “You shouldn’t have talked with her about Bob the other day.”
10. Reasoning – “I’m so angry right now because of my boss at work today!” “You need to focus on getting a new job.”
11. Reassuring – “I’m worried about performing well at the presentation tomorrow.” “You’ve got great skill and will perform fine.”
12. Deflecting – “Argh! I can’t believe Jerry always bugs me.” “Oh, yeah. Speaking of people being bugging, his friend John annoyed me the other day.”

Each time the second person judged and evaluated when he or she had the chance to provide a healthy observation. We hate being judged, evaluated, and told what to do. In response to the barriers, people become defensive, argumentative, frustrated, and resistant to persuasion.

To further demonstrate the barriers and help you grasp the observation stage because it is vital to understand, here are more examples of evaluations and the reasons they are evaluations:

• “You’re very kind by helping out.” – The word “kind” is a moralistic and judgmental word. It is distinguishes the behavior as good or bad. The person gets evaluated as good instead of the person’s behavior as good.
• “I reckon Mary is ugly.” – The adjective “ugly” evaluates and criticizes Mary’s looks. Ugly is dependent on each person. Other people will like Mary’s appearance.
• “All guys are clueless about managing a relationship.” – Too generalized and not specific enough. Nothing productive can come from such statements. Blame, misery, and a lack of change can only develop.
• “She avoids me.” – This is a diagnosis because the person tries to interpret and read into the person’s behavior. The person needs to provide evidence why the woman avoids him or her. Also, the word “avoid” needs to be replaced with something more concrete, like “walked away from”, because it assumes the woman’s behavior when there are many possibilities.
• “Britney, you don’t like my helping you.” – How does the person know Britney dislikes the person’s help? The person tries to mind-read instead of stating something more concrete like Britney’s emotions or physiology that communicate her possible dislike.

It can be overwhelming to hear about the communication barriers because they dissect the most common problems you have in your communication. In these frequent problems rest enormous potential and opportunity to be a powerful communicator. Should you see the barriers in your communication, you help transform yourself into someone who powerfully communicates with people. You may already be feeling the power of the communication barriers.

Some communication barriers in the above examples can be eliminated and evaluations be removed when you be specific. You can be specific by referring to a past situation. An effective observation typically begins with, “When you hear…” or “When you see…” The goal of this stage is to reflect your observation to the person. It cannot be repeated enough that it must be specific and free of evaluations.

One saleswoman knew the NVC process well. An angry manager approached her about a poor recent presentation she did. If most “good communicators” were in the lady’s shoes, they would respond along the lines of, “You’re angry at me about a bad presentation” or “You think I do not give good presentations”. At first glance, the examples may seem okay responses, but they are general evaluations. The manager may not be angry about a bad presentation. He may also think she is a good presenter.

The woman listened to the manager’s concerns and gave a good response: “When you hear me give a presentation that fails to persuade a potential buyer who could have given our company half a million dollars…” A couple of other good responses the saleswoman could use in different situations include: “It sounds to me as though you are gravely worried about the project not being accepted…” and “I see my exclusion of [so-and-so] facts made you frustrated…” All these examples are observations without evaluations. They are specific and show understanding and empathy.

Additional examples of the observation stage, which I will build on throughout the article to explain NVC, follow:

• “When you hear me tell you to do work around the house…”
• “I see that you’re unhappy with the changes in the office?”
• “It sounds to me as though you’re worried about losing a friend.”
• “I see that you’re excited about winning tonight!”

The four lines are free from judgments and other evaluations. They show understanding and empathy. They build a connection with people as they feel someone at last understands them! A lot of times your observation may be incorrect, but this does not matter when you observe without evaluation because the person will happily correct you.

Observations… build a connection with people as they feel someone at last understands them!

Now you know how to apply the observation stage on other people (the first step of the NVC), let’s learn how to apply the observation stage on yourself (think of it as the fifth step). When you use the observation stage on yourself, it is also necessary to remove evaluations. This will clarify what you require to fulfill that need.

Common evaluative statements and possible corrected observations (which I will build on throughout the article to explain NVC) include:

• “When I hear you become angry…” – Assumes the person is angry. You need to avoid judgments and say what lets you know the person is angry. Correct statements include, “When I hear you raise your voice…” or “When I feel intimidated around you…”
• “When I see you avoid me…” – Assumes the person avoids you. You need to say what it is that makes you think the person avoids you. Correct statements include, “When I see you walk away from me…” or “When I cannot make eye contact with you…”
• “When I come home from work and see you annoy me…” – This starts off well, but quickly deteriorates. The person will become defensive when you say he or she annoys you. What is it that annoys you? A correct statement could be, “When I come home from work and see you lying on the couch…”
• “When you don’t like my cooking…” – Contains a judgment because the person is evaluated to determine if they dislike your cooking. It misses the true emotional content of the conversation. A correct statement could be, “When I don’t hear appreciation of my cooking…”

As you can probably see, observation statements of yourself typically start off with: “When I hear…” or “When I see…” Such statements initiate concrete evidence that lead you to a pure observation without judgment. You cannot judge or evaluate when you express what you hear or see.

A pure observation instantly reduces interpersonal violence, makes people feel understood, and increases your power with people. People open themselves to intimate communication and persuasion from your healthy expression that you understand them. Your understanding of people gives you the power to mold your relationships into the shape you want.

(There is a lot more to the 12 barriers I cannot explain in this article. Of the hundreds of communication books and programs I have been through, no other program has explained and made it easy for you to know what prevents you from connecting with people. I highly recommend you read the program by clicking here and grab your copy to learn more about the 12 communication barriers that kill conversations.)

2. Feeling

Once you observe the person, the second step of NVC is the feeling stage. The feeling stage has you identify the person’s feelings (the second step) and express your feelings (the sixth step).

Too often we get caught in the “what really happened” argument. Back and forth the argument goes to create destructive conflict. No one wins when logic gets the spotlight in conversations where people have an unmet emotional need. Feelings matter and deserve more attention than they get.

To continue from the example situations in the observation stage, the feeling stage of NVC follows:

• “When you hear me tell you to do work around the house, you feel overwhelmed…”
• “I see that you’re unhappy with the changes in the office? This makes you feel restless…”
• “It sounds to me as though you’re worried about losing a friend. This makes you feel brokenhearted…”
• “I see that you’re excited about winning tonight! You feel energetic…”

Also, to continue from the provided examples in the observation stage for yourself:

• “When I hear you speak loudly, I feel scared…”
• “When I see you walk away from me, I feel detached…”
• “When I come home from work, I feel exhausted…”
• “When I don’t hear your appreciation of my cooking, I feel depressed…”

Like the first step, people make common mistakes at the feeling stage that destroys effective communication. One of the greatest mistakes made at this stage is the inaccurate selection of feeling. I am an emotionally aware guy with regards to my own emotions and others’ emotions, yet I still express inaccurate feelings.

It is more important you accurately state your feelings than someone’s feelings because the person will likely correct their feelings you state. Unless the person has good communication skills and a good ability to interpret emotions, you are the only person who will accurately express your feelings. Choose an accurate feeling when you apply this stage of nonviolent communication on yourself otherwise the person will never understand how you truly feel.

To use the example “When I see you walk away from me, I feel detached…”, if the person instead said, “When I see you walk away from me, I feel angry…” a misunderstanding occurs (assuming the person feels detached). It is easy to confuse detachment with anger. The person may be angry, but anger is not the real concern because detachment drives that anger.

Be responsible for how you feel and do not be responsible for how people feel.

A good emotional vocabulary is essential to nonviolent communication. The Nonviolent Communication book has a large list of feelings when our needs are being met and when our needs are not being met. I encourage you to read the list a few times to expand your emotional vocabulary. Alternatively, you can view a list of feelings online. When you expand your emotional vocabulary, you more accurately state what someone feels and what you feel.

The second largest mistake people make at the feeling stage of NVC is the wrong level of responsibility for emotions. We blame people for how we feel and blame ourselves for how they feel – we get mixed up. Be responsible for how you feel and do not be responsible for how people feel.

When you fail to be responsible for how you feel, you blame, condemn, and criticize people. You feel a victim of this world. You believe people are the source of your pain. You believe other people need to change. We all need to be continually reminded to take responsibility for how we feel because it is too easy to see ourselves as victims of people’s actions.

The other lesson to keep in mind is to not be responsible for how people feel. When relationships advance in importance, it is common to feel responsible for your partner’s emotions. If your partner is grumpy, you may feel responsible to make your partner happy. If your partner is sad, you may feel responsible to lift your partner out of his or her depressed mood. Statements such as, “What did I do to make you feel…” and “Have I caused you to feel…” are signals you feel responsible for someone’s feelings. Feeling responsible for someone’s feelings is dangerous to a happy and successful relationship because the person you feel responsible for becomes a liability. You feel they weigh you down.

I do not advise you to ignore the person’s emotions. In replacement of feeling responsible, you need to empathize. The first two stages do just that. Observe without evaluation and express the person’s feelings; do not judge the person or try to mind-read. This is far more helpful for you, your partner, and the relationship than manifestations of thinking you are responsible for people’s feelings.

The last point I want to make about the feeling of stage of NVC is taken from my Communication Secrets of Powerful People program: avoid the logical argument and shift your focus on emotions.

Your partner storms into the room where you peacefully sit in your chair. “What the hell were you thinking when you did…!” Most people ignore the feeling and engage in a logical argument. In this example, logical statements could include, “I didn’t do that”, “That isn’t what happened”, and “You’re missing the point”.

Do not get entangled in a logical battle that cannot be won.

Do not talk about the content of your partner’s concerns. Do not get entangled in a logical battle that cannot be won. Focus on feelings through empathy. An effective statement would be, “You feel angry because you need…” This instantly shifts the conversation to what really matters: feelings.

One or two empathizing statements will not be enough when emotions are intense. Just keep going through the process and you will be amazed at the communication changes that take place. Follow the feeling stage of nonviolent communication, and you will understand people – and have them understand you.

3. Needing

The definition of a “need” says it is a requirement. For our use, it is also something you or the other person wants like personal space, silence, or attention. When you verbalize a person’s needs and your needs, two separated persons understand what it takes to resolve the problem and establish harmony.

Needs is a layer of communication that frequently gets submerged beneath the icy-cold waters of conflict. Rarely does someone express what they want. People prefer to destructively vent anger, complain about what they do not want, or whine about the problems that annoy them. Inside, they are frustrated individuals desperately wanting to be understood. When you look beneath the surface of someone’s behavior, you realize their feelings about unfilled needs is ignored.

Your first goal of the needing stage is to express the other person’s needs so both of you know what he or she wants. Your next goal is to express your needs to let the other person know what you want. These are the third and seventh respective stages of NVC. Once the two goals get ticked off, the couple understand one another, they become satisfied, and the relationship is more fulfilling.

To continue from the provided examples in the observing and feeling stages for the other person:

• “When you hear me tell you to do work around the house, you feel overwhelmed because you need rest…”
• “I see that you’re unhappy with the changes in the office? This makes you feel restless because you need consideration…”
• “It sounds to me as though you’re worried about losing a friend. This makes you feel brokenhearted. You need someone very close to you…”
• “I see that you’re excited about winning tonight! You feel energetic because you have a need to win this important game.”

There is one more stage to NVC, but you can already see the power in the process. The above incomplete examples have already shifted two frustrated individuals on different wavelengths to get in sync as they at last discover the needs of their conversational partner. Defined needs can be fulfilled (which is the purpose of the next step, requesting).

When you look beneath the surface of someone’s behavior, you realize their feelings about unfilled needs is ignored.

As with feelings, precision is not required when you express the person’s needs. People will correct you when you observe without judgment or evaluation. Listen to what they say. Empathically receive their hidden plea. If you do the observing and feeling stage then get confused at the feeling stage, ask them, “What is it you need?” Most times, if you say an incorrect need, your observation and feeling steps help them correct you.

Drawing back to the common mistakes people have when they try to express their needs, the lessons of responsibility in the feeling stage relate to the needing stage. It is common to blame and criticize others when you try state your needs.

A manager needs the daily quota completed, but he blames and criticizes employees in ways like, “You’re not working fast enough. I can’t afford for you to be working at this pace.” While the criticism and vague statements is an entire communication problem by itself, the manager has not said what he wants. The manager may want to achieve the daily quota and have good intention to help employees, but this is not the message received. The employees feel attacked and remain bewildered about their manager’s wants. I doubt this manager has a happy and productive workforce.

As another example of someone poorly saying their needs, a husband comes home from work and needs personal space. His wife needs intimacy and communication. The husband needs personal space, but instead says, “Not now”. The wife needs intimacy, but she uses the communication barrier of diagnosing by saying, “You never want to talk to me”. Not only has the couple failed to express personal needs, each partner also failed to provide a pure observation of their partner’s needs.

If you cannot express your needs, it is difficult for someone to fulfill them. That is obvious now, but the heat of conflict can burn your positive intent to follow the NVC process. You now know to express your needs – and follow other stages of NVC – but it is easy to blame, criticize, and avoid the techniques when anger gets the better of you.

In conflict, you feel attacked and mirror someone’s anger. This is not peaceful communication. You probably reason to yourself that if people change, then you would not become angry – that is reactive, blame-filled living.

There is an amazing thought that has worked for me to overcome this problem. It is something I use everyday to separate myself from people’s below-average behavior. The technique keeps my head above the water in difficult conversations as it prevents me from being dragged into the depths of someone’s anger, rudeness, and poor communication.

No one can control how you feel without your permission.

When I feel an urge of anger towards someone, I think, “They aren’t making me angry. It’s my response. The way I’m reacting is making me angry.” I allow my anger to surface (because anger is healthy) while reframing my thoughts. Possible reframes include, “They aren’t making me angry. It’s my response.” “I know she cares about me because of what she did for me last night.” and “He’s probably angry because he had a tiring day.” No one can control how you feel without your permission. As Marshall Rosenberg said, “I never have to worry about another person’s response, only how I react to what they say.”

This is gold. No one can make you angry; it is how you react that makes you angry. The messages you channel in your mind makes you angry. You “reason with yourself” the meaning of their shouting, swearing, and anger. You probably interpret such messages as signals of disrespect or their lack of care for you. It is this rationalization that makes you angry.

If you react instead of respond, you will be angry because your response is dependent on the person. The example reframes I gave you control your interpretation of the person’s behavior to help you be calm and maintain poise regardless of someone’s reaction. You become a powerful person when you are a rock of emotional stability. People cannot undermine your strong foundations. (Learn how to maintain your power and control in any tough situation by reading the Communication Secrets of Powerful People Program.)

When someone is angry, they have a need. It is hard to realize a need when you are fearful or angry, but an angry person poorly attempts to fulfill an unmet need by indirectly trying to make you aware of it. Knowing that a person’s anger originates from an unmet need prevents you from taking it personally. The needing stage of NVC helps you identify what they need.

It is crazy how out-of-tune you are with your needs. If you cannot express your need in a constructive and direct way – let alone have an awareness of your needs – it will always be a fight to effectively communicate. Be aware of your needs, then it becomes much easier to manage conflict, control your responses, and be nonviolent.

To continue from the provided examples in the observing and feeling stages for yourself:

• “When I hear you speak loudly, I feel scared because I need emotional safety…”
• “When I see you walk away from me, I feel detached. I need physical closeness…”
• “When I come home from work, I feel exhausted. I need to relax…”
• “When I don’t hear your appreciation of my cooking, I feel depressed because I need to be appreciated…”

Think at a level of needs to see the deeper, more powerful, reasons behind a person’s actions.

You may catch yourself saying an incorrect want or what you do not want. You want to be accepted, yet say, “I need to not be ignored”. You want to be touched, yet say, “I need you to not be distant”. You want to be understood, yet say, “I need to not feel misinterpreted”.

Do not expect someone to magically fulfill your needs when you fail to state what you want. Figure out your problems instead of traveling the easy path of blame.

If you have problems seeing someone’s needs, it may help to identify your needs throughout the day. Tune-in to your needs and it becomes easier to tune-in to someone else’s needs. I think this is because you begin to think at a level of needs. You become aware of what drives humanity. You see a deeper reason behind each word, gesture, attitude, and behavior. Think at a level of needs to see the deeper, more powerful, reasons behind a person’s actions.

4. Requesting

You have discovered the first three stages of nonviolent communication: observing, feeling, and needing. The final stage of NVC is the simplest. It is the most powerful step to change a person’s behavior. Once you use the previous steps of NVC, you supercharge your power to get the request fulfilled because you have dealt with the emotional layer.

The requesting stage has you offer a solution that fulfills the need. The solution should prevent similar problems from reoccurring.

The most important technique to keep in mind when you make a request is to be specific (“Would you be willing to talk with me for 10 or so minutes after dinner just to chat?”); do not be general or vague (“I want you to be nicer to me.”) A request cannot be completed if it provides too much room for error.

Specificity does not mean you control everything. You can be specific in your desired outcome without being a frustrated control freak. I recommend you study my model of accountability, the decision tree of leadership, to learn more about responsibility and getting things done, which at the same time empowers people to be their own person.

To continue on from the provided examples in the observing, feeling, and needing stages for the other person:

• “When you hear me tell you to do work around the house, you feel overwhelmed because you need rest. Would you be willing to workout a weekly plan regarding the household chores?”
• “I see that you’re unhappy with the changes in the office? This makes you feel restless because you need consideration. Would you be willing to accept the changes this time and in the future we’ll ask you for your thoughts regarding the issue?”
• “It sounds to me as though you’re worried about losing a friend. This makes you feel brokenhearted. You need someone very close to you. Would you be willing to solve the issue with your friend?”
• “I see that you’re excited about winning tonight! You feel energetic because you have a need to win this important game.” (This example does not really have a requesting stage because it is an unusual application of the NVC process. You could say, “I would like to come watch you.”)

Once you apply the four steps of NVC on someone, you are ready to use NVC on yourself. To continue from the provided examples for yourself:

• “When I hear you speak loudly, I feel scared because I need emotional safety. Would you be able to keep a low voice the next time we argue?”
• “When I see you walk away from me, I feel detached. I need physical closeness. Would you like to cuddle when we’re alone and together?”
• “When I come home from work, I feel exhausted. I need to relax. Would you allow me to sit down for 15 or so minutes after work?”
• “When I don’t hear your appreciation of my cooking, I feel depressed because I need to be appreciated. Would you say ‘thank you’ or give another form of appreciation around once a week?”

“Would you like…” is the typical way to make a good request because it does not order, threaten, or blatantly advise the person. You can come up with and test peaceful ways to make a request.

If the person does not want to follow the request, you need to jump back through the stages to keep building empathy. “You do not like my solution of lowering your voice. You feel something else should be done.” You want compassion first, persuasion second.

Give people time and space to process what you observed, feel, need, and requested. When someone tries to connect with you by reflecting what you said, the worst thing you can do is condemn him for not understanding you. I know someone who gets frustrated when you do not hear or understand what he says. The people talking with him are afraid to seek clarification. They pretend to hear him to avoid his anger.

Somebody says that you are sad, but you are actually depressed. Do not say, “You don’t listen.” Thank them for their effort to understand then clarify your message.

Another helpful point from the needing stage is to say what you do want instead of what you do not want. Be clear, be specific, and make it actionable. As an example, do not say, “You need to work harder.” Say something along the lines of, “Would you be willing to complete the daily report by 5pm each day?” Nonviolent communication creates change when you are compassionate and specific.

A Complete Application and Case Study of the NVC Process

You learned a lot about empathy, listening, and the entire nonviolent communication process. It is time to give you a full example of the entire process. The main points I want to show you is the application and how it is not as sequential as the short examples you read.

Rarely do you say all four stages at once because it lacks empathy. Your partner says, “When I come home from work, I feel exhausted. I need to relax. Would you allow me to sit down for 15 or so minutes after work?” “Woah! Slow down tiger. You’re feeling what?” You need time to absorb what was said, why it was said, and what will be done about what was said. It is difficult to experience the depth of all NVC stages in one blow.

The first, second, and third stages often occur many times. You can observe, feel, observe, feel, need, feel, need, and then request. It all depends on what is appropriate for the situation. Think back to the analogy I mentioned about the vacuum. “Suck up” the person’s communication before moving on. You will always “miss a few spots” and need to return to stages. This is not backtracking or signs of failure – it is reality. Marshall Rosenberg says you will know when you adequately empathize when the tension reduces or the person has nothing else to say.

Onto the complete case study. The italicized text creates and describes the scenario. The non-italicized text in brackets is my discussion of what is going on to help you understand the communication dynamics taking place and the reasoning behind the person trying to use NVC. You can stuff up the process and still have it work out.

You will know when you adequately empathize when the tension reduces or the person has nothing else to say.

Ryan and Jessica are married. Recently, Ryan has been watching a lot of television, playing computer games, going out with friends, and working. He has not given Jessica the intimacy she wants. She has pointed out the problem and tried to provide a solution, but like everybody, she has repeatedly used the communication barriers, which block open communication and powerful change.

Ryan arrives home late one night after going out with friends. Jessica has no clue where he went. He enters the house where the couple make eye contact. Jessica is keen to use what she recently learned about nonviolent communication, but her newness to the model means she is likely to make mistakes.

Jessica: (Jessica has been anxious about Ryan for hours and greets him inside their house with a very unhappy face.) “Where have you been? I’ve been worried sick about you.”

Ryan: (Ryan has a smile on his face after arriving home from a good night out.) “Chill out. I’ve been out having a good time with my mates.”

Jessica: (Jessica’s emotions get intense causing her to become angry and forget the effective communication skills she learned.) “You want me to chill out while you’re out partying? Are you kidding me? You didn’t even tell me you were going out. You’ve been out having fun all the while I’ve been stuck here at home!” (Jessica has been caught in a logical battle with Ryan. She is talking about facts and trying to logically argue with him. The issue here is an emotional one, which means her focus needs to be on emotions.)

Ryan: “That’s why I don’t tell you because all you’re gonna do is annoy me. You’re a nagger. It’s not like I have to tell you everything.” (Ryan has become angry and joins Jessica in the conflict by using three communication barriers. He has diagnosed, criticized, and labeled.)

Jessica: “Ha! You’re like a little child. You don’t take responsibility for anything. I do all the work in this relationship.” (Jessica has criticized, labeled, and used universal quantifiers – all things that will make Ryan defensive. She has taken Ryan’s criticism as a personal attack and becomes angrier because she has failed to recognize that Ryan tried, though poorly, to met his needs.)

Ryan: “Oh! And you’re little miss perfect? You’re just a big pain in the a**!”

Jessica: (Jessica realizes she has forgotten nonviolent communication and sets herself back on the right path. She takes a moment of silence and breathes deeply to clear her head.) “You feel annoyed and this makes you angry.” (Jessica has turned her focus towards Ryan and first seeks to empathically receive what he has to say. NVC begins!)

Ryan: “You do more than annoy me! All you do is tell me what to do! You’re a stupid control freak and a b****!”

Jessica: (Most people say one good empathy statement and expect to receive an accolade. Few people notice it, but they will feel your empathy over time. Jessica keeps focused on the process.) “When you hear me tell you what to do, you feel controlled.” (Jessica has reflected back another one of his statements by using the observation and feeling stage. She begins to see he has an unmet need of freedom, which prevents her from feeling attacked.)

Ryan: “Yes! I hate it when you constantly nag me! I just want to have fun without you being a damn pest!”

Jessica: “So I can understand what is annoying to you, is what I said tonight an example of the nagging?” (Jessica is unsure of what he means by “nag” and so she asked a good question to clarify what he means. She needs to be careful about taking responsibility for the way Ryan feels.)

Ryan: “That’s just one small example of you being a damn pain.”

Jessica: “When you hear me ask you what you did, you feel irritated because you need freedom.” (Jessica has observed, felt, and identified a need.)

Ryan: (Ryan begins to calm down though he is still agitated.) “No! I… I just don’t like having to run everything through you like your some boss.” (Jessica wrongly identified one of Ryan’s needs, though it did not matter because he clarified himself.)

Jessica: “When you hear me ask you what you did, you feel irritated because you need independence.” (Jessica has rephrased her previous statement with a different need. She is attempting to identify Ryan’s unmet needs, which will lead to a solution.)

Ryan: “I do need independence and you’re not giving it to me. You control me. You’re not fun at all. You’re just a pain.”

Jessica: “You feel detached from me when you hear me tell you what to do.” (Jessica jumps back to the beginning of the NVC process by shifting her focus onto another feeling. Notice her empathy instead of reciprocating the attack.)

Ryan: (The tension is reducing.) “I guess that’s right. You’re no fun anymore. All you do now is annoy.”

(There is silence.)

Jessica: “When you hear me tell you what to do, you feel annoyed because you need more joy with me.”

Ryan: “That’s right.”

Jessica: “Would you be willing to help me become more fun?” (Jessica sensed the tension in the air dissipate and felt Ryan has said what he wants. Therefore, she made a request.)

Ryan: “I’d love to.”

(There is silence.)

(Jessica has used all four stages of the NVC process on Ryan. She is now able to use the process to express her observation, feelings, and needs, and make a request for Ryan to change his behavior.)

Jessica: “When you constantly go out without me, I feel detached.” (Jessica made a poor observation by evaluating with the word “constantly”.)

Ryan: “I don’t constantly go out!”

Jessica: “You feel frustrated because you don’t go out much.” (Jessica realizes Ryan may have another need then switches her focus back on him.)

Ryan: “Yeah.”

Jessica: (Jessica senses the number of times he goes out is not an issue and so she switches her focus back on herself.) “When you do not go out with me like tonight, I feel alienated from you. I need to be close to you a few nights per week.” (Jessica has made an accurate observation without evaluation and has given Ryan a specific example of the behavior she dislikes. She has also been able to identify her need of intimacy with Ryan.)

Ryan: “I see. You need to be with me whenever I go out?”

Jessica: “Thanks for telling me your understanding of what I need. To clarify what I meant, I don’t mind if you go out by yourself, but for example, like tonight I wanted to go out with you because I need physical closeness with you.” (Jessica thanks Ryan for trying to understand her even though he misunderstood. Most people would have felt frustrated, and started an argument, from Ryan’s excessive statement.)

Ryan: “Okay.”

Jessica: “Would you be willing to tell me what you’re doing so that we can go out more often?” (After completing all seven stages, Jessica finally makes her request to change Ryan’s behavior. This is usually the first thing people do; not the last.)

Ryan: “Sure – provided that you become more fun like we said earlier.”

Jessica: (Jessica hugs and kisses Ryan in huge relief. They have solved a problem ruining the relationship for months.) “Agreed.”

There are many possibilities that could have taken place in the above scenario and changed the communication, but the scenario beautifully demonstrates how nonviolent communication is applied to real life.

When you use this powerful type of communication for the first time, you may cry or have your conversation partner break into tears. Crying is good. When nonviolent communication opens the relationship, mental and emotional dams erected over years from misunderstanding smash down as intimacy gushes into the relationship. New emotional structures get built to form peaceful relationships when you use NVC overtime. “Peace is a daily, a weekly, a monthly process,” said John F. Kennedy, 35th American President, “gradually changing opinions, slowly eroding old barriers, quietly building new structures.”

(Read my review of Nonviolent Communication by Marshall Rosenberg and visit the provided link where you can order a copy of the book today. Secondly, if you felt this article touched you, the “Communication Secrets of Powerful People Program” will bring more magic in your life because the skills and advice in the program strongly interconnect with nonviolent communication. Learn about the program here.)

Your relationships often determine the sweetness or bitterness of your life. When your relationships are great, life feels great. When you go through a break up like you are right now, life feels like crap.

The lessons in this article will be hard to accept. If you are after tips like “go see a movie with friends” to avoid the dark, deep secrets of working through emotional pain, go read the hundreds of trash articles about this topic over the Internet. The lessons in this article are hardcore. You will learn true mental and emotional strategies to get over your break up so you are ready for whatever you want your future to be.

What to Do About Your Special Situation

Not every break up is the same. Some create intense emotions of sadness, depression, and anger, while others are complete relief. I categorize relationship break ups into three groups:

1. You initiate the break up. This type of break up is the easiest. It will give you fewest troubles. Often the decision makes you happier than being in the relationship.
2. They initiate the break up. This is the hardest type of break up to manage. It is the main focus of this article.
3. Mutual break up. The rarest type of break up where both individuals often care how the other person feels about the decision. The two of you talk the process through and conclude splitting up is the best option. Reasoning, openness, and future plans are common.

When your ex decides to end the relationship, it feels like a loved one passing away. Psychologists concur that a relationship break up is like experiencing grief. If we contrast grieving with a break up, in both cases you lose someone you loved and you’re unwilling to psychologically let them go.

Deaths are inevitable. Break ups are inevitable. The first step to healing is to acknowledge relationships end. As simple as that statement appears, do not mistake simplicity for power. Your ego blows personal problems out of perspective causing you to think what is common in the world is unique for you.

You may think an ending relationship is the end of you. If you talk to a friend about getting over his or her relationship break up, you will not have this ego problem. You will see from a healthy perspective that break ups happen. This strategy is similar to disassociation where you look at your difficulty from an observer perspective. It is the first technique you can use to get over your ex.

You would be unable to experience the wonderful feelings you had with your recent ex if you stayed with your “ex ex”. The same can be said for your future partner. You cannot experience the wonderful times with them if you do not get over your broken relationship. It is as simple as that.

Deciding to get over a break up is often not that clear-cut. Sometimes you undergo a painful recurrent uncertainty when splitting up as you wonder if the two of you are actually apart. This leads us to the golden rule to get over your ex.

The Golden Rule of Moving On From Your Ex

Once you truly realize break ups happen and more importantly – that they will happen to you – tell yourself the golden rule of getting over a break up. Affirm and reaffirm to yourself that you want to get over your ex. Why is this a golden rule?

How often have you seen someone want to get over a break up yet they are resistant to actually breaking up with the person? It happens too often. You see them caught in the emotional turmoil, a tug-of-war game they can only lose.

What is even worse than being resistant to getting over the person, yet wanting to not get over them, is not being aware of the mental tug-of-war game. The internal conflict leaves you frustrated. You may think you have some weird psychological problem. You will be uncertain about getting back together as you unwilling move on and fail to enjoy life. When you want both lifestyles, you achieve neither. Commit to a decision.

If you have a choice to fly to Paris or Sydney, and you hesitate because you want to visit both cities, you will miss both cities. There is a Russian proverb that says, “If you chase two rabbits, you will not catch either one.” By not being 100% clear with what you want (this goes for every other goal in life), you achieve little and remain frustrated. You become uncertain of yourself because you never critically think and investigate your feelings and thoughts to know your true desire.

Follow the golden rule. Ask yourself questions and be fully aware of what is making you resistant to emotionally releasing yourself from the person. You can ask yourself questions like, “What makes me still attracted to the person?” “Is my ex actually good to me?” and “Am I just afraid of loneliness?”

Discover the cause of your emotional pain. I cannot emphasize that enough. People are unconscious of their emotional awareness in a break up and never know why they experience pain. Conduct an “investigation” making it your goal to discover as much about yourself as possible. Gather as much information about yourself from self-talk and other people to solve “the crime”.

9 Signs You Should Break Up or Stick Together

You are still unsure if you should break up. There are simple actions you can take to see whether a break up is the better option.

There is no need to attend university for a degree in psychology to understand when you are in a bad relationship. There are signs you may be aware of that hint your relationship is more like a lemon than lemonade. Ask yourself these practical questions:

• Are you and the other person feeling the same emotions as you were at the start of your relationship?
• Do the two of you share the same important values like religious beliefs?
• How often do you communicate with one another?
• When you do communicate, what things do you talk about?
• Do you enjoy being together?
• Do you perceive being single in a better light than being in a relationship?
• What causes the two of you to fight? Little things that show hostility or big problems like an affair?
• Do you have a fear of hurting the person? Why are you putting yourself through misery in not wanting to hurt the person?
• Are you in the relationship because of guilt or love?

Ask other people what they see and think about your relationship with the person. Take their opinions into account. Do not base your decision solely on what they think because the most important factor is how you feel.

Many women in bad relationships remain in them because they would rather be in a bad relationship than be alone. They feel comforted in awful relationships. They see married couples and envy their relationship. They are overwhelmed at the thought of having to find another guy.

Another common reason for remaining in a bad relationship is love. Are you using the excuse that your feeling of “love” is keeping you from breaking up? Love is an intoxicating emotion. It is blinding. Even if you think you still love the person, ask yourself the many questions above. The questions act as objective judges to the situation; contrasted to your subjective emotion of love that intoxicates your understanding of the situation.

Love is an intoxicating emotion. It is blinding… It is not a relationship. It is an emotion.

Neuro-linguistic programming (NLP) teaches that you often fail to distinguish between various emotions. For example, excitement can be misunderstood as fear. How do you know that you feel love? Does your answers to the above questions sound like love to you? What specific events let you know you are in love? What physical responses do you have that let you know there is no love? Asking yourself these questions make it clear whether you experience love.

Even if you are sure you love the other person, love alone is a poor indicator of a good relationship. Love is not a relationship; it is an emotion. Without other aspects like time, happiness, and communication, what you feel is love does not comprehend a healthy relationship. Free yourself from the intoxication of affection, attraction, or love.

Relationships can be repaired even if things are sour at the moment. If you still have a relationship with this person where you can communicate, talk things over with your partner in a safe environment. If the relationship is over, ask yourself the list of above questions to reinforce your thoughts to fight away “what ifs” and “maybes” that may surface in getting back with your ex.

How to Handle Emotional Baggage

Emotional baggage occurs when you carry emotions from one relationship to another much like you carry a backpack when you travel from one destination to another. It is easy to carry emotional baggage from one relationship to the next because you fail to let go or you fear reliving emotional pain.

People protect themselves all the time in new relationships by withholding themselves from the relationship. They say things like, “I don’t want to get hurt again”, “I’m still hurting”, or “I’m not over it.”

You forgo the risk of being hurt again when you protect yourself, but you also miss out on happiness with your partner.

There is no denying you can be damaged when you place trust in someone, yet holding yourself back makes you miss the joyful rewards of an intimate relationship. You reduce the risk of being hurt when you protect yourself, but you also miss full happiness with your partner.

You do not have to quickly “dive into” a relationship. Solid relationships build over time. You can “dip your toes” into the relationship and gradually, but surely, immerse yourself. Gradually drop your emotional baggage onto the ground. Doing so ensures you experience full intimacy that otherwise was unachievable with emotional baggage.

What to Do About Your Ugly Past

I firmly believe every person can learn a lesson from every person and situation. A relationship break up is no exception. You can experience personal growth instead of personal decay from any past challenge.

Your main goal in relationships is finding your perfect partner, someone with whom you can share love and feel connected. Emotional baggage limits this goal. It makes perfect sense to learn from a break up. I know you want to progress forward and find your ultimate partner; instead of remaining stuck in an old relationship where you waste time, intense emotions, and energy.

It is too easy to find the negative to strengthen negative beliefs instead of looking for the positive in a break up. This mindset is damaging as it causes a chain reaction of negative building on negative until you are emotionally unavailable. The negative reinforcement prevents you from becoming smarter and stronger for future relationships.

To learn from your experience, I recommend you take responsibility for what occurred. In many break ups, each person blames the other. Rarely is one person mutually agreed to have caused the split. Take responsibility and do not play the blame-game.

I can almost guarantee you did something seriously wrong in the relationship, which contributed to the break up – you just may be unaware of your contribution due to a lack of knowledge. Maybe you do not know how attraction works, how to effectively listen to your partner, or how to assert yourself to address a problem that concerns you. Can you see the role you played in the break up?

It is important to know that getting over a break up is more than moving on; it involves learning from your past for a better future by accepting responsibility for what occurred. Look at the situation as a experience to learn from in your journey towards finding your ultimate partner. What a powerful perspective.

The Quickest Way to Get Over a Relationship

There are many things you can do to get over a relationship break up, but the most important is to have a support group. This is the quickest way to get over a relationship because you explore what is inside of you and share the burden of a break up with someone who cares for you.

For most girls this is easy. You can communicate to your closest friends and talk to your parents or brothers and sisters.

For guys, it may be more difficult because we think we are not masculine if we talk about our emotions. Chances are you will not want to talk to your guy friends about the break up. Remember that if it’s not expressed, it’s repressed. You need to have a support group or at least a support person. You will find that accepting your emotions and expressing them allows you to heal. If there’s no one to talk to, try a friendly therapist. If you find a good therapist, trust me, it will be your best investment of the year.

If it’s not expressed, it’s repressed.

The most important thing with anyone you talk with to get over your relationship break up is to explain you simply want to be heard. Let the person know you are only after a listening ear to avoid having them turn into an amateur psychologist (a term I use in my communication secrets program to describe a person’s inclination to judge and project solutions). By letting them know you only want them to listen, they will be more willing to “absorb” the pain you feel. You do not want advice but to be able to express yourself and feel your emotions.

How to Move on From Pain: An Exercise to Heal You Now

Naomi Eisenberger, a University of California neuroscientist, discovered that the feeling of rejection in a break up switches on the same part of the brain as physical pain. The anterior cingulate receives an intense boost in activity. This is why a break up can be very painful. A punch in the nose is as threatening, according to your brain, as rejection in a break up.

A punch in the nose is as threatening, according to your brain, as rejection in a break up.

Physical pain can be cured by a doctor. However, does a doctor actually heal your wounds? No. The doctor helps your body get into a state of healing so it can heal itself.

The pain you experience from the past is irreversible. There is nothing you can do about it. You need to put your mind and body into a state that allows it to heal itself. One way to achieve this is time, but I am sure you do not want to waste ten years of your life in pain.

Another option is seeing a therapist. Should you choose a therapist? It is up to you. There is no shame in therapy. All therapy works for different people in different situations. Even no therapy is therapy because time itself is therapeutic.

Before you decide to spend thousands of dollars on someone who will listen to your problems, I want you to do this exercise. The exercise I am about to share with you is powerful because it does not change the content of your experience. Your experience has happened. You cannot change it. What the exercise does change is the process. The exercise changes the attributions you make to the past and future.

Think of a pleasant experience or imagine a pleasant experience you would like to have in the future. See the image. As you see the image, make it larger. Make the image bigger, brighter, and clearer. Take your time as you see the image increase in size. Step into the image as if you were living it from a first-person view. As the image changes, notice how you feel. Give yourself one-minute. Just sit there.

Next, move the image in the opposite direction. Take your time. Gradually make the pleasant image smaller, dimer, unclear, and distant from you. Step out of the image as you observe yourself in the situation. Again, as the image changes, notice how you feel.

Once you complete that little exercise, how did you feel when the image is bright and large? How did you feel when the image was small, dim, and far from you? Most people experience intense emotions when they see a bright, large image in first-person. They experience little emotion when seeing a small, dim, distant image.

If you make unpleasant images large, bright, and up close, while making pleasant images small, dim, and distant, you will be an expert at feeling miserable! On the other hand, if you make pleasant images large, bright, and up close, while making unpleasant images small, dim, and distant, you will be an expert at feeling happy!

Apply this concept to your relationships. If you want to move on from from an ex, make the images you have with him or her dim, gray, and distant like a dodgy old movie. See the images move away from you. To feel better being single, think of someone you love like a parent or role model. Make the image bright, vivid, and large.

Constantly see, hear, touch, taste, and smell the images in your mind. See yourself and others in your scene. Hear the sounds in your scene. What are you touching, tasting, and smelling? You will get over your relationship fast by intensely imagining your desired five senses.

The Last and Most Fun Step to Get Over a Break Up

At the start you read how life is sweet when your relationships are sweet. When relationships are bitter, life feels bitter. When you are single, life probably feels awful. It is a dependency trap.

You may desperately want a partner. You think the person will solve personal problems like boredom, unhappiness, and feeling unattractive. This neediness deteriorates a relationship. If you go into a relationship like this, you destroy it.

I question whether you should be in a relationship if you do not have a great single life where you wonder how to fit in a relationship. Become your own energy source. Be comforted, happy, and emotionally secure while you are single. This view is the opposite perspective to a time-consuming, miserable, codependent relationship.

I cannot emphasize enough how important it is to make a big change in your life right now. You could work harder to get a promotion, exercise, read self-help books, take a new course, socialize more often, or go out with friends. Create a single life where you are happily active – and even do not want a relationship with someone you like because you are so busy loving what you do. Such a great single life will attract a future partner for you.

A break up can be one of the greatest things to happen to you if you are aware of the potential held in the moment. Learn from the break up. If splitting up encourages you to undergo a lot of self-help, the change can excite you.

When life throws you a lemon with a bad relationship, do not try and divulge the lemon. Look at the lemon from a different perspective to see you can make lemonade. You may feel bitter right now, but follow the advice in this article and you will look at a break up from an empowering perspective. Soon you may even wonder why you were in a relationship because single life can be so great.

(If you are reading this article, single because of your recent break up, feeling a sense of depression, and still want to get back with your ex, pay attention to what I’m about to share with you before your ex finds someone else. For a full course to get back with the person you love, I highly recommend guys get this course and girls get this course.)