Over the past year I’ve collected some great resources on social skills I’d like to share with you now. Some are from friends of mine, myself, and just others who’ve given good insight into a topic.

From improving your social skills, overcoming anxiety, and starting a conversation, all the way to ongoing conversation, being charismatic, and making people laugh, here are some great resources I recommend you read even if they take you a while to get through (each of these great resources will open in a new window so you keep track of this page):

1. How to Improve Your Social Skills: 8 Tips from the Last 2500 Years

Henrik Edberg has some good social skills insight to share. A lot of what he discusses builds on from Dale Carnegie’s How to Win Friends and Influence People. Read some of his other posts on communication and socializing if you have the time.

2. 25 Ways to Relieve Anxiety

I mostly teach people how to deal with their past, rework their mind, and get into the present to overcome social anxiety, but this post has some good alternatives to deal with anxiety disorders. Read it if you’re shy and struggle talking to strangers. It’s unlikely to cure your social anxiety though it will help make you more comfortable in social situations.

3. 20 Ways to Attack Shyness

If you’re shy, read this post to discover three areas you fail in that make you shy, common behaviors you’re doing that encourage you to remain in your shell, and get 20 effective techniques to help overcome your shyness. The techniques are solid and have my recommendation in helping you become more social.

4. 101 Conversation Starters People Love

A goldmine from none other than yours truly. You get everything needed to start a conversation with anyone.

5. 40 Ways to Make a Great First Impression

Stay-tuned for this one in a month or so lined up for TowerOfPower.com.au. Read it first by subscribing to my eNewsletter here. I’ll let you know when it’s complete.

6. 7 Hacks to Remember Any Name

End the embarrassment of forgetting someone’s name by using seven neat mind-tricks. Charismatic persons like Richard Branson are masters at remembering people’s names. You may not become a billionaire by knowing John is John, yet people will feel special, you won’t feel awkward, and your relationships will be richer.

7. 3 Quick Ways to Never Let Your Conversation Run Out

There’s a lot of garbage advice out there on how to keep a conversation going. Most people just don’t know what they do to continually talk to anyone. You’ll want to read this short article by a guy called Schmidty to help you keep talking to people.

8. 10 Tips: How to Be Funny

Onto some cool skills now that make you a better socializer. Even if you’re a serious type of person, you can lighten and learn how to be funny. Your ability to make people laugh will win you many friends, business deals, and glances from the opposite sex that make you glee in delight.

9. 50 Body Language Secrets You Need to Succeed In Life

Though the start of the article mentions a major communication myth, you get 50 great little tricks to improve your often overlooked nonverbal communication. You can say all the right things when socializing, yet ignore your nonverbal communication and you may look like a weirdo. Get your body language down pat to be cool.

10. 10 Ways to Instant Charisma

You’ll notice this post on charisma summarizes points in other resources mentioned here. Read it if you want to become more likable and win the respect of people you don’t yet know.

11. Tips on Effective Listening

Listening is another topic of many where many “self-help experts” give ordinary advice like “maintain eye contact” and “repeat the person’s words”. There’s more to socializing, rapport, and friendship than the surface aspects of communication. Written by a therapist, this article on effective listening will have you more deeply connecting to people. Listening most times is at least 50% of a conversation so make sure you master this skill if you want to be popular and make cool friends.

12. Presence in Relationships

You might be surprised to see something about presence here. Someone “present” is in the Now. They are fully absorbed in the present moment. Presence is a secret skill in Big Talk. When you’re present in conversations, you’re free from anxiety and you deeply connect to people. You get the feeling of being in the zone as time and worry banishes.

13. How to Make Friends and Get a Social Life

Author Chris use to be a shy, awkward loser. I can call him that because I used to be as well and I’m linking to his article! If you’re not good at making friends and have a social life of stalking others on Facebook, you’ll get a lot of practical tips and theories in this useful resource.

14. How to Network with Busy People

I’ll finish this resource section off with a topic that is secret to success and dominating life. This 12-part series written by Steve Pavlina, who is possibly the leading self-help blogger on the internet, shows how to get in contact and build relationships with hard to reach people. Become a successful networker and life becomes easy because you have resourceful and trustworthy connections.

I hope you enjoyed these social skills resources. Make sure you follow me on Twitter and like Tower of Power on Facebook for more great resources, books, and lessons to build friends and influence people.

Have some really great resources on social skills to share with me and other ToP readers? Share them below!

See if you can find a link between the following short scenarios: Your partner leaves the room in anger after another argument; A friend lashes out at you despite you having done nothing wrong; Your children’s constant disobedience makes you extremely frustrated and causes you to yell and do things you regret.

Why do the above scenarios, or similar situations, constantly play out in your life? There are thousands of situations like the ones listed above that all have a common thread. We know there is a better way to handle the situation, but we cannot figure it out. Our emotions often get the better of us as we poorly handle the situation. We know something is wrong and that we can fix it, but how? The answers to these questions and the secret human need I will show you how to fulfill is through a method of communication called “nonviolent communication”, also known as NVC.

An Overview of Nonviolent Communication: Your Key to Compassionate Communication for Shared Understanding

The process I am about to discuss in this article is one created by the Center for Nonviolent Communication. The organization is a nonprofit organization founded by Marshall Rosenberg, author of Nonviolent Communication: A Language of Life. Rosenberg and a couple hundred other NVC trainers, conduct workshops throughout the world where they teach people their nonviolent communication model. The NVC process has changed millions of people who learned the techniques directly from trainers or Rosenberg’s book, and people who have been fortunate enough to have those trained in the NVC process use the model on them.

If you are after a process that changes a person’s behavior, NVC is not the best one to use. NVC builds a deep intimate relationship and connection with effective communication by satisfying people’s needs. It achieves a level of connection most people never experience. It can be used to change a person’s behavior, but the primary purpose of the process is to help people face what matters with compassion to connect at a very intimate level.

Once you have sufficiently gone through certain steps in the process, then you can use your negotiation skills to persuade the person. If you try to persuade the person upfront before you use NVC, you will often find the person resists you and ignores what you have to say.

When a person disagrees with you, refuses to comply with a request, or is angry at you, a poor communicator tries to firstly express oneself. The person seeks to be understood before seeking to understand. An NVC user, on the contrary, seeks to understand the person, which in turn leads to their own need of being understood. Once you understand others, they will want to understand you.

The commonality amongst the situations I mentioned earlier, and hundreds of situations you experience throughout the week, is people’s desperation to be understood. Your angry partner wants to be understood. Your friend wants to be understood and will have almost zero frustration once you understand. Your children want to be understood, which will naturally compel them to talk with you about intimate issues. Nonviolent communication helps you understand people and have them understand you.

The need to be understood is possibly the greatest unmet human need. Fulfill this need and you will trigger new experiences, intimate sharing, and connect with people at the heart. Thanks to Dan Kennedy, a great marketer that I intently learn from, I came across a quote by Cavett Robert, founder of the National Speakers Association, who said, “Most people are walking around, umbilical cord in hand, looking for a new place to plug it in.” If you can be that “socket” by understanding the person and empathically receiving their needs, you automatically share an electrifying connection with the person. Something about the person will change before your eyes. They will know something deep is going on without knowing what you are doing.

Unfortunately, the majority of people never arrive at this stage of electrifying intimacy. Answer this question truthfully: How many people truly understand you on a frequent basis? Think about the question for some time because it is important to understand understanding.

I ask this not to make you blame others for their failure to understand you, but to show you the scarcity of people who seek to understand. If you are like most people, you will not have one person that frequently and truly understands you in conversations. Few people care about understanding others, which causes themselves to be misunderstood. People who complain that “no one understands me” are constantly misunderstood because they live on a one-way street seeking to receive before they consider giving.

Violence is widespread because one person or group desperately wants to be understood while another party they are in conflict with also wants to be understood. The failure to see each other’s needs means neither gets one’s needs fulfilled. The result is an outbreak of emotional or physical destruction. So much pain in the world is caused by misunderstandings.

The anger and frustration present in everyday situations appears to be irrelevant to deeper issues, yet it is our inability to effectively face conflict that contributes to a global scale of war and hatred. Our everyday wallowing in resentment, frustration, and misunderstandings has as much – but probably greater – impact on peace and love than kind actions. If you cannot resolve your minor nuances in relationships that are suppose to be intimate and love-filled, you cannot expect nations who have hated each other for centuries to resolve major conflicts. To understand another person is a secret of world peace. “Peace cannot be achieved through violence,” said Ralph Waldo Emerson, “it can only be attained through understanding.”

The nonviolent communication process is a simple once you know the process; though it’s not always a fun slide to ride on because emotional pollution clogs your use of it. With practice, you will become better at NVC and be more successful in your communication and relationships. Over time, provided you continually practice the techniques and polish your skills, you will become excellent at the process.

The Four Step Process

The process has four steps: observing, feeling, needing, and requesting. There are really eight steps, however, because you firstly apply the four steps to the other person, then you apply them to yourself. Remember what I said before about seeking to understand before being understood? The first four stages make you understand people so you can be understood when you apply the four steps on yourself. This is the most critical part of the concept to grasp.

Unless the person is a compassionate communicator, go through the four steps first on the other person otherwise he or she will not listen to you. Use the visualization of a vacuum empathically “sucking up” the person’s communication. Until the person feels “cleaned”, you will be unable to clean yourself. Once you have sucked up the person, and hence understood them, you are then ready to use NVC on yourself.

Most people identify a few problems in firstly focusing on the other person. If you have not identified one of these now, you will as you continue to read about the process. The biggest concern I had with NVC is that you forgo your own needs, concerns, and emotions like anger. NVC prevents destructive expressions of anger and frustration via harmful attitudes and behaviors (think of the sarcastic teenager or the employee who does poor quality work). The process encourages you to express intense emotions – especially anger – in a healthy way that fulfills the underlying need.

At first glance, I understand the model may overwhelm you, but keep at it and reread the pages in this article to refine your ability to understand people and be understood. The NVC process as described in this full article will give you a good idea of what to expect in my Communication Secrets of Powerful People Program should you want to invest in it. It could be one of the greatest investments you make. Once you know how to understand people and help them understand you, you can mold your relationships however you want. It is time to kick into the first stage: observing.

Passiveness, otherwise known as submissiveness, is the opposite to aggression. Passiveness literally means detachment and acceptance. It is acted upon rather than acts on something. Passive communication involves “keeping under the radar”, “not sticking up for yourself”, saying yes when you really want to say no, and overly “selfless behaviors”. While it is different to being shy or quiet, shy or quiet individuals are often passive.

Amongst my reasons for passive behavior, is the benefits of passive behavior and communication, and why it is such a severe problem in families, the workplace, and human interactions. I want to share with you the deep reasons behind why people avoid “sticking up for themselves” and many other passive behaviors in this article. I believe once you understand this behavior, a powerful world is revealed before your eyes that would otherwise have remained hidden. Like all the communication secrets in my “Communication Secrets of Powerful People Program”, the things once hidden become visible to empower you to communicate powerfully with people.

Adults’ Contribution to Weak Behavior

Parents, teachers, and adults in general are partly responsible for passive behavior and communication in children. At a young age – and continually in life – adults condition passive individuals to continue their submissive behavior through verbal rewards. Passive individuals receive praise for their selfless actions, keeping quiet, and not voicing their concerns.

A bully steals a toy from a young girl who does nothing about it. An adult observing the girl tells her she is nice for not doing anything and making the bully angry. A student sits in the classroom, not answering any questions. The teacher at a parent-teacher interview says to the child’s parents that the child is nice and quiet. A young boy is asked what he wants for dinner, but his brothers and sisters interrupt him by saying what they want. The young boy then says, “I’m happy with what the others want” to which his parent praise him for compliance and selfless.

These three examples demonstrate how people are trained to continue passive behavior. Overtime, the person’s occasional passive behavior shapes into a stringent passive personality. Soon enough, the person doesn’t defend his space, participate, or state his desires. What appears “nice” transforms into a severe, habitual communication and behavioral problem that sucks the life from the person and his relationships. It’s no wonder many people struggle to learn assertive communication skills.

Behaviors in Conflict

Conflict contains several reasons for passive behavior and communication. Passive individuals avoid conflict by remaining quiet as they avoid expressing their point of view.

A failure to express their point of view occurs outside of conflict – it is frequent in conversations and social interactions. When they are asked what they’d like, where they want to go, or what they want to do, they passively respond: “I’m happy with whatever you want”. Rarely are they truly happy with what the other person wants. While they say “I’m happy with whatever you want”, the truth of the matter is their decision (or indecision) comes from a fear of disapproval.

Another reason passive behavior is beneficial for people who disconnect themselves from conflict and conversations is blame-avoidance. A person that says, “I’m fine with anything you decide”, puts the final decision on somebody else. The passive person leaves the other person to select an option. When the option is undesirable, the passive person can readily and easily blame the decision-maker for their choice.

Yet another reason someone can behave passively and avoid conflict is their protection from others. Other people fight for the person, which often gets them what they want. Some people laugh, get angry, or ignore an aggressive person, but when someone cries, most people stop what they’re doing to give the crying person what they want to wipe away their tears. A habitual crier can be more manipulative than an aggressor.

See the Price of Nice to Breaks Its Vice

So far you have seen the beneficial reasons for passive behavior and communication. Up until now, it seems to be an attractive way of behaving. Fortunately, it is not because the behavior has many destructive outcomes. By learning the negatives of passive behavior, you can help yourself break free from submissiveness and become motivated to help other people assert themselves.

Common problems with passiveness include:

• Unsatisfying relationships. Passive individuals are detached from their communication and relationships. They are completely disengaged from intimacy. They avoid intimacy because their authentic self is protected with the “nice guy” or “nice girl” mask.
• Growth is thwarted. Passive individuals create an environment where authentic feedback is not given or received. To critique a “nice person” makes the criticizer a guilt-ridden, bad person. Similarly, the nice person does not give feedback to other people, which limits their growth.
• Induces shame in others. Nice guys and girls manipulate others with guilt and shame. They avoid responsibility and giving feedback, making others feel shameful for their feelings towards the nice person. For example, the would-be receiver of a nice person’s feedback feels angry for not getting feedback then becomes shameful for feeling angry at the nice person. (The person is nice after all and it’s wrong to be mad at nice people.)
• Others get irritated. A guy, for example, forgoes his needs by molding himself into his lover’s ideal image. He thinks focusing on his partner is the relationship-healthy thing to do. The passive individual overtime, however, frustrates his partner with high compliance. His overt agreeableness leads to pity and irritation. It’s frustrating to be with someone who does not tell you what he or she feels or wants.
• Selfishness. Selflessness is selfish because the “selfless person” doesn’t have the capacity to act beyond oneself. It may sound contradictory to passive behavior, but the passive individual who lets others have their way robs oneself of happiness and love. The person is unable to love others because he or she holds resentment and frustration against those the person is selfless towards. People who give up their own lives to be loved by someone are often shocked when they discover the other person dislikes them for their plasticity approach to life.
• Volcanic build up of resentment. Forgo your own needs, avoid voicing your concerns, do not talk about yourself, and dodge confrontation – that’s a potent recipe for a life filled with resentment. All that pressure inside of you cannot remain hidden. Emotional eruptions eventually burst forth as seen in passive-aggressive behavior.
• Passive-aggressive behavior. I’ve heard marriage counselors incorrectly refer to passive-aggressive behavior as passive behavior, but behaviors like resentment and secret sabotaging can manifest from passiveness. Passive-aggressive behaviors include sarcasm, lying, and blaming. These behaviors are often expressed in sporadic outbursts to temporarily release the frustration of bottled emotions. Passive individuals are prone to flares of aggression. Momentary aggressive outbursts can occur because suppressed emotions suddenly gush to the surface. When I was overly passive, sarcasm was my common way of releasing anger from an inability to assert myself and express my feelings.
• Lack of emotional control. This is another paradoxical effect of passive behavior. Passive individuals think they manage their emotions through suppression, but the opposite results. Suppressed anger shows in many ways more harmful than if the person dealt with the emotion upfront. Suicide is the ultimate outcome of emotional suppression.

As you can see, there are many negative outcomes for passive behavior. While it can feel like an attractive behavior, it is very destructive for relationships and makes the passive person miserable. Passive behavior like aggression creates a win-loss or loss-loss outcome.

The powerful person, as outlined in my “Communication Secrets of Powerful People Program” is not passive nor aggressive. The powerful person is assertive. The powerful person does not need to get his way on every occasion. He is occasionally aggressive and occasionally lets others have their own way, but when his personal space is trampled on, he does something to regain his space. While passive individuals don’t protect themselves, their possessions, or other people, the powerful person self-protects. A powerful person knows how to get what he wants while giving others what they want – this attracts people into his life.

You can become a powerful woman or man instead of living at the helms of other people and your circumstances. If you want to break through passive behavior, I encourage you to get my “Communication Secrets of Powerful People Program”. I have overcome the same problem of submissiveness, shyness, and quietness you’re trying to defeat. You can release your powerful self into the conversation and gain the respect you want by learning more about the program here. If you want to defeat shyness forever, learn about my Big Talk course here.

Are children’s listening skills declining as a side effect of the 21st century? More importantly, does a child of yours languish in poor listening and what can you do to improve their listening skills?

21st Century’s Affect on Listening

Evidence suggests that children’s listening skills have degraded in recent years. Many studies (such as ones listed in USA Today and MSNBC) conclude today’s children suffer from a lowered attention span due to activities like television and computer games. Peter Jensen at the National Institute of Mental Health concludes: “Extensive exposure to television and video games may promote development of brain systems that scan and shift attention at the expense of those that focus attention.”

If you have children, I’m sure sometimes you feel talking to them is like chatting to a brick wall. Children at times shrug you off, ignoring what you have to say. Parents think the solution to poor listening skills comes down to discipline. They may yell at the child or spank them for not paying attention.

The problem is beyond discipline, however. Some children cannot fix their attention on one thing for long periods of time. They have no chance to effectively listen when they cannot build their focus and develop other fundamental skills through interactions with peers and adults.

Television and other solo activities fail to foster a child’s fundamental talking and listening skills. Children sit in front of a gaming console, computer, or television then become mind-slaves to the device. They “switch off” their brain into the rapid, hypnotic pace these devices deliver.

Computer games and other highly immersive activities require a high level of concentration and reasonable degree of skill to play. When concentration and skill blend, time gets distorted to form an internal state of enjoyment behavioral psychologists call “flow”. Most people who have played a computer game will describe the flow state when they say hours fly by in apparently a short period of time.

Flow is more enjoyable than following Dad’s orders. The change of pace from a Mario game, for example, to listening to a parent complain about undone homework is slow, boring, and annoying. Computers and televisions deliver sounds and visuals more entertaining than the sound of a nagging parent. However, are computer games and other 21st century influences to blame for these problems?

I do not know if computers games directly contribute to poor listening – though research hints at a correlation – but I do know that a lack of interaction develops poor listening. Computer games and similar gadgets cause children to develop poor listening skills when their number of interactions dwindle. Communication skills take practice.

Look at this issue of focus and language development instead of thinking poor discipline causes a child to poorly listen. The first thing you can do to teach your child better listening skills is to help them make the best choices of activities to participate in during the day. Aim to develop your child’s patience so he or she at least has the chance to pay attention to a person who speaks.

Activities such as computer games are not evil. A total ban is unnecessary, but moderation is required. Reducing the amount of electronic stimulation helps develop the child’s social skills because of more face-to-face interaction. In addition, it increases the chance of improving your child’s health from less time spent sitting down. Follow President George Bush’s cheeky advice when he said, “They put an off button on the TV for a reason. Turn it off.”

Schools Encourage Poor Listening Skills

In addition to activities such computer games hurting children’s listening skills, schools are also to blame. Keep this quiet from your children. They will use it as another excuse to not go to school! I would have.

School teachers speak in front of students for long periods of time. The listening to speaking ratio is severely imbalanced. Children are required to keep quite and pay attention – so-called “listening” – as they associate good listening with not interrupting and not saying a word, which creates “mindless” hearing in their relationship communication.

If you are a teacher, one of the best things you can do is randomly call out students to briefly summarize what you have said and reward them for good, attentive listening. When a child does not listen, you could be the cause because teachers can be boring!

Unless you are a teacher, unfortunately, there is little you can do about the speaking to listening ratio in classrooms. Nonetheless, it helps to be aware of its affect on your child’s listening skills.

Fun Listening Activities for Your Child

Activities, fun, and games are some of the best ways to teach children. You can integrate children’s favorite learning style into helping them improve their listening skills. I have come up with some practical listening activities you can do with children to improve their listening skills:

• Read to your child then have him or her talk to you about what you read. Children’s understanding of books are abstract (though sometimes you’ll be surprised at their intelligence) and lead to seemingly unrelated tangents drawn from their experiences, but that is irrelevant. Your goal in this exercise is to build a relationship and help them focus. This activity is also excellent activity because the lessons in the book builds a child’s knowledge. You may even want to buy a children’s book where the characters learn to listen!
• Not so much an activity as it is a skill, but teach your child to listen non-verbally. Too often children get distracted. Have them maintain reasonable eye-contact with the speaker and develop other non-verbal skills such as facing you, not fidgeting, and maintaining good posture where appropriate. These skills will boost their self-confidence and social skills.
• When you say something to your child throughout the day, ask your child to say his or her understanding of what you said. A perfect rehashing of your words is superfluous; you are only after the main meaning of the message.
• You can make a game if you have several children. Have someone talk in front of the other children. At the end, ask a question about something from the talk. The child with the best answer can get a reward. Watch how closely the children listen!

How to Teach Your Child Better Listening Through Modeling

Another way to teach your child to listen is by developing your listening skills. Monkey see, monkey do. Here are some ideas to help you become a good role model:

• Avoid interruption. When someone says something we disagree with, we love to interrupt and prove them wrong. As a parent, you may be vulnerable to use your authority over you child by interrupting them. Hear your child and they will be less likely to interrupt you.
• Be honest. Just like adults, children can see when you do not listen. Be attentive and honest in your listening. Do not trick children into thinking you are listening when you are actually planning what to eat for dinner. Have good body language with an authentic mindset of truly understanding the child.
• Have patience. You cannot expect your child to be patient and attentively listen to you when you cannot be patient yourself. Avoid filling in what a child is trying to say. Children take longer than adults to say what is on their mind.
• Be together. By interacting and building a relationship with your children, they spend more time with you. The more time you have in their lives, the more influential you become.
• Additional resources. Learn more effective listening skills from other articles on my ToP blog to improve your listening and become better role model for your child.

Spend time with your child to develop their knowledge, listening skills, focus, and your relationship. Adults who use the activities provided earlier and develop their own listening skills, become an excellent role model. It is harder to do than plonking them in front of the television, but the rewards of raising a socially intelligent child are worth the effort.

While the 21st century may hurt a child’s listening skills, you can help your little one overcome communication difficulties presented by the modern world. Help your children acquire vital communication skills most adults fail to develop. Teach your child listening skills today to improve your family’s togetherness and provide the child with foundational communication skills that last a lifetime.

The law does little to protect victims of workplace conflict. Nearly all laws do not take into account verbal conflict, but if the verbal and other emotional abuse approaches physical abuse, the issue can become a legal concern. The typical employee who faces a difficult manager, however, needs to handle the workplace bully through a series of skills one can get in this article.

Most people who lack the communication skills to deal with a bad boss either:

• Endure the bullying. They endure the bullying boss and intimidation. These people may lack self-respect or assertiveness. They may think their job will be put at risk if they address their boss about the problem.
• Bully the bully. These people face their boss by reciprocating their boss’ aggression. It is quite common for the problem to intensify as the two individuals yell at one another in intensifying conflict.

First Common Reaction: Endure the Bullying

The first reaction to a bullying boss is a passive response. In this response you forgo your needs while your boss tramples you. The last thing you should do during abuse is accept the abuse.

You must address the issue in the correct manner otherwise your confidence, happiness – and in this situation – your work will suffer. Recipients of aggressive behavior who incorrectly handle aggression are known to develop health problems such as strokes, heart attacks, suicide, migraines, escalated stress levels, insomnia, and terrifying nightmares. One anonymous person often dreamed her boss pointing a gun at employees so they would complete their work.

Passive people suppress their own needs and get dominated by others. They live in frustration. Their anger bottles up inside. They lack the communication skills to address the problem, hoping the abusive person stops bullying out of goodwill.

Sometimes people in this first category of responding to an aggressive boss avoid the issue out of fear. If you currently experience workplace intimidation, you may accept it because you fear repercussions that could arise if you face the problem. You may avoid defending yourself in a work situation – especially with someone that has authoritative power – from fear of losing your job, being demoted, or undergoing further abuse.

I’m not hear to tell you your fears are irrational. A fear of losing your job is a real threat because most people who stick up for themselves do so aggressively, which creates further problems. The end result for people that choose this first response is a win for the bully and a loss for the passive person.

Second Common Reaction: Bully the Bully

The second common reaction to facing a bully is aggression. People who aggressively defend themselves usually have more confidence than passive individuals. They think the only way to get what they want is through retaliation. It becomes fire against fire. When an aggressive employee faces an aggressive boss, a fight starts as two individuals take to a verbal boxing ring, mentally beating each other’s minds.

People can be aggressive for several reasons:

• They were abused by their parents at an early age or placed under other emotional trauma.
• They are mentally ill. I’m not jokingly referring to a mental illness, but a serious mental illness such as schizophrenia or a personality disorder.
• They think the only way to stop someone else’s abusive behavior is to reciprocate the abuse.
• The aggression is a release of anger often caused from responding passively like the first situation. This type of behavior is otherwise known as “passive-aggressive behavior” where the person is frequently passive, but randomly explodes to release their frustration. After the occasional and often unexpected outburst, the person returns to his or her passive behavior.
• The person is in a high pressure environment. This type of aggressive behavior is common in work environments where individuals are under high loads of stress.
• The aggressive individual may try to prove his superiority, toughness, control, discipline, or results-focus to others through aggressive behavior.

While aggression in the workplace may create sufficient productivity, it is strongly correlated to a high turnover rate (said to be an average of 1.5 years) and other commitment problems. Employees fake sick days, become miserable, sabotage work, and lose passion for work. Aggressive managers create unproductive employees who comply to their superiors, yet the employees stay under the radar doing nothing that could draw attention. The aggression exchanged between the employee and manager is a loss outcome for each.

A Third Rare Action: Assertive Communication with the Boss

The first common reaction is a passive response. The second common reaction is an aggressive response. A median response known as “assertiveness” exists between these two common reactions, which produces a win-win response. Where passive communication fails to respect yourself and aggressive communication fails to respect the other person, assertive communication respects both individuals.

Assertive communication techniques can stop bullying, stop your fear of facing difficult issues, and build your self-confidence to create a nice working relationship with your boss. Assertive skills can transform your inner and outer conflict.

A Step-by-Step Approach with Techniques to Cure a Bad Boss

In this section I will share a series of techniques in a scenario to help you face an aggressive boss. Learn from the scenario and use as many techniques as you can in everyday life because assertive communication does more than help you handle an aggressive boss. Assertiveness helps you face aggressive people and other difficult personality types.

The first step to handle an aggressive person begins before you open your mouth. Prior to approaching your boss about the problem, ask yourself: “What can I change in my behavior to solve the aggression?” Asking yourself this question helps you own your behavior. It builds your responsibility and stops you blaming other people for what you can control. Sometimes this first step may solve the problem and eliminate aggression because you were the problem.

Additionally, before you approach your boss, develop a plan of what to say and how you can solve the problem. Prepare to make the conversation productive. Though you may think of good solutions when preparing for the conversation, remain flexible and willing to adjust your behavior to satisfy your boss. A willingness to compromise is assertive.

Once you approach your boss, be calm and responsive. Calmness is not enough because it can show ignorance and increase aggression from a lack of responsiveness. Behaving unresponsive hurts empathy and makes it difficult to diffuse an aggressive person’s emotions. You don’t want to ignore an angry boss!

When you are calm yet responsive, you will not become aggressive. When you remove your aggression, you will reduce your boss’ aggressive communication because the two of you are no longer in a destructive cycle of anger. Fire needs some sort of fuel to stay alight. By keeping calm yet remaining responsive, you remove the psychological fuel needed to keep your boss’ aggressive fire burning.

Have the right mindset of resolving the problem at hand. When faced with a difficult person, it is easy think you are right. Guess what? Your boss also thinks he is right! This is why conflict feels like swimming with a shark – you sometimes have to compromise yourself to move the problem forward. Be the first one to step towards problem resolution.

Now that you understand these concepts and techniques, it’s time to approach your boss. Find the best time to talk with your boss. Do not try and solve this problem in an intense emotional situation. You may need to wait until the end of the day, or even the end of the week, until you believe the boss is approachable.

As you address your boss, the best thing you can do is ask for his opinion and point of view on the matter. If the person is unaware of his aggression, bring up a specific situation where the person became aggressive. This is an excellent technique that builds an awareness of someone who refuses to acknowledge their aggression.

When you begin a tough conversation by asking for the person’s point of view, instead of blurting what you think and feel about the situation, your persuasive ability builds from a newfound perception. You may see a new side to the story when you practice good listening skills. Asking for your boss’ point of view will help you understand, and even help, your boss understand why he is aggressive. Your boss will feel understood when you actively listen, which can lead to many great outcomes.

After your boss has made suggestions, you can begin to give your ideas about the problem. Keep calm and stay focused on resolving the problem while avoiding personal attacks. Ask for your boss’ feedback on ideas. Make it a joint solution so each of you follow through with the final plan. A mutual solution is always followed through by both parties more consistently than a solution forced on one person.

Take note of the positive points your boss shows in his behavior during the discussion then compliment him on these. Tell him how happy you are for him to listen and be in the conversation with you. Keep the conversation positive as problem solving can seem negative – even though it is good for people.

If none of these techniques work – provided you have talked with others about the problem and tried your best to stop your boss from behaving aggressively – ask yourself: “What’s more valuable to me: my happiness or my work?” Without knowing your exact situation, your happiness is more valuable. If your boss continues to treat you poorly, have the courage to respect yourself, stand up for your wellbeing, and solve the problem. If solving the problem means quitting your job because of an awful boss, so be it.

Work is a task many people hate for 40 years of their life. It does not have to be that way. You no longer have to be in an unproductive, unhappy working relationship when you follow the advice in this article. You can develop a productive, and possibly joyful, working relationship for your own good and your organization’s good. Value yourself and do something about your aggressive boss the next time you go to work. Your livelihood depends on it.

(The techniques presented in this article have been adapted from my Communication Secrets of Powerful People program. This program is a revolutionary way to charismatically change minds – even in difficult situations that contain a cruel boss.)