To survive and thrive in the workplace, at business, and around family you must know how to deal with people who prefer to negate “negative feelings”; overlook the reality of tension, disagreement, and resentment; and put a rosy-glow on everything. Conflict is unavoidable even to those who avoid it because our differences in culture, values, needs, and perspectives make us human.

If you or others aim for conflict avoidance, it isn’t avoided or somehow solved. Problems escalate, resentment builds, and relationships die. What gets avoided is a healthy workplace, a happy family, the true depths of human beings, and reality. You must therefore learn effective ways to resolve conflict when others prefer to pretend perfection.

Why We Fear Fights, Feuds, and Fall Outs

The primary reason we avoid conflict is it’s scary. Why? By definition conflict is opposition, incompatibility, struggle. Not very sexy.

Avoidance is just one way to deal with a scary situation. Conflict creates a stressful environment that invokes primal responses of freeze, fight, fright, and flight for survival. We freeze to go undetected, fight to kill, respond with fright to intensify awareness, and take flight to live another day. Most responses in these categories lead to destructive interactions.

Your past experiences with conflict are likely the most painful moments of your life. Maybe conflict made you divorce, break up with your partner, quit work. It may even have lead to death because someone couldn’t handle a problem any longer. Is it any wonder people avoid conflict? Our hatred towards conflict is strong and real!

Conflict is often destructive, other times disruptive. Projects at work get delayed when disputes exist. A group momentarily stops enjoying a party when friends fight. A family shuts each other out for the remainder of the night after a disagreement over dinner.

The Surprising Importance of Conflict Resolution

The purpose of conflict resolution isn’t to avoid it. Conflict resolution aims to solve problems to met the needs and interests of each party to stop destruction, minimize disruption, and enhance the relationship. With this in mind, you can frame conflict in an inviting manner unlike the fear and frustration we normally associate with conflict.

“Conflict can be seen as a gift of energy,” said conflict resolution trainer and Aikido teacher Thomas Crum, “in which neither side loses and a new dance is created.” It can be a gift you love to receive. My friend and conflict mediator Gary Harper even has a great book titled The Joy of Conflict Resolution.

When you take the step of courage to resolve conflict, you enter a moment to understand another human at a deep level. Self-understanding occurs, creativity is stimulated, and relationships deepen in the face of conflict resolution.

Conflict rarely solves itself so you must be proactive about its resolution. I wish there were a way to totally avoid conflict and still get the benefits of resolution, yet there’s no such route. You can get a human services degree and make significant money solving family conflict because it’s difficult process to handle. What you need are the following effective conflict management techniques that transform fear, fights, feuds, and fall outs into resolution when others (and sometimes yourself) avoid conflict:

1. Make it Known Problems Are Okay

Perfection shuts down workplace and family communication fast. In response, managers and parents want small talk tactics to open up communication, but that’s like trying to light up a dark sewer with a match stick.

A core part of my Big Talk Training Course helps you uncover what’s called the “shadow image” to truly open up group conversation. Once you know how to talk about the things people prefer to avoid, conversation effortlessly flows.

“Nice people” block out their dark side where the shadow image resides. They suffer with communication by not feeling anger, sadness, or fear. Resentment, frustration, and an inability to deal with conflict surfaces because they refuse to deal with what they block out. They literally avoid parts of themselves by avoiding conflict.

An effective technique to bring the shadow image into the light is to let others know mistakes, problems, disagreement, and expression are not “okay”, but needed. Mention differences, misunderstandings, and unmet needs will forever exist so it’s vital each of you talk about what you’re afraid to discuss. Tell them it’s normal to be in conflict, yet what’s rare is the healthy ability to face conflict.

You can say, “Problems, mistakes, and imperfections are good. We learn from them. They make us human. I need to know what you see and feel otherwise what affects you is ignored. Will you help each other with that?”

2. Encourage Open Communication

One way to encourage open communication is to make it known problems are okay. Other ways popular in the workplace, which can also be used with families and friends, are feedback channels.

A feedback channel I like is having a session each week or month where praise is shared and problems must be mentioned. Goals can be made where each coworker or family member must praise one thing and mention another subject that concerns him or her. Everyone is to share, listen, and avoid criticism to create a safe environment for expression.

Open communication is a good habit to practice. When an important issue rises, you are then prepared to face it and minimize conflict.

3. Observe Body Language

An effective technique to encourage open communication and face conflict when someone avoids it is to observe people’s body language. Emotions show through attitude, behavior, or expression. All three are nonverbally communicated.

Nonverbal communication doesn’t just hint at what’s going on inside a person, it is what’s going on inside a person. Even when a person avoids conflict, their emotions are visible through bodily expressions. If a guy doesn’t say what he feels (“I am angry”), you’ll see the emotion in more potentially harmful ways of attitude and behavior like sarcasm, avoidance, gossip, and forms of addiction.

Comment on the specific body language signals you pick up on. If you just say, “You look frustrated. Is there something you want to tell me?”, the nice conflict avoider will reply, “No”. Be specific by saying, “When I said I need you to work overtime, you turned your head then rolled your eyes. It seems you were bothered by my request. That’s okay. Share with me what’s on your mind.”

4. Lighten the Moment

Life can get too serious. Lighten conflict when appropriate and people can more openly face differences.

Humor is one-way to reduce tension. In fact, humor is often a release of tension. One company owner in a meeting observed the secretary verbally dominate the marketing director Jim over a tactic to acquire customers. The owner interrupted his secretary: “Okay. We could settle this in the boxing ring, but the board of directors will probably fire me for employee abuse… What do you think Jim, about the tactic to acquire customers?”

Another way to lighten conflict is with a tactic from the first chapter of my Communication Secrets of Powerful People program: use padded words. The technique softens what can be harsh. Examples of padded words include: “I feel there’s a small issue to face…”, “It’s not much, but I’d like to…”, and “Maybe we can…”

Do not overuse padded words otherwise it blurs the issue and causes your message to lose its intended meaning. Be aware that softening up conflict can be another form of avoidance. Balance the two by keeping it light yet be sure to address the issue.

5. Provide Positive Reinforcement

Conflict is avoided because of negative reinforcement. Attempts to change are met with defensive behavior resulting in learned hopelessness. Name-calling, ignorance of feelings, shouting, abusive tactics, and violence act as punishment to unconsciously tell someone, “Avoid similar situations in the future otherwise suffer again.”

The way to solve this using Skinner’s behavioral theory is to provide positive reinforcement. Do what you can to consciously and unconsciously make someone want to address conflict.

When someone takes the step into the scary unknown of open communication by confronting conflict, it’s important to reinforce the desired behavior with effective conflict management techniques. In the absence of these methods, you could end up making the conflict destructive and further reinforce the person’s patterns of avoidance.

You can also welcome different perspectives by asking for the person’s opinion. Listen then thank the person for expressing himself or herself. Everyone loves to feel listened to, understood, and appreciated.

Conflict avoidance doesn’t have to destroy your workplace, marriage, or family when you use the above five ways to deal with conflict. Just be sure to not avoid what I’ve given you.

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We make many dumb relationship mistakes, which I have noticed after years of study and observing communication and human behavior, that all cannot be listed here. I use the term “dumb” not to put people down, but only because a lot of people repeat the same blunders. Put an end to these 15 relationship mistakes, in no particular order:

1. Withhold Feelings

Men are more guilty than women in withholding feelings from their partner. If something ticks men off, they may hide their irritation instead of revealing what it is that annoyed them. Women are indirectly guilty of this relationship mistake. While women are more emotional than men, they withhold feelings in the sense that they blame or criticize others to indirectly express their emotions. “I hate you for…!” is not an example of expressing your feelings. An expression of emotion is, “I feel sad about…” “I’m feeling happy you…” “I am angry!”

2. Reject Emotions

We may withhold feelings from someone because we reject our emotions. It is uncomfortable for most people to feel guilt, shame, anger, sadness, and even love so they reject these emotions by thinking positively or generally suppressing them. You feel whatever you do for a reason – accept it. Your relationships deteriorate if you suppress anger, for example, because you will resent and behave bitterly with people.

3. Blame

The failure to healthily express emotion can show itself through blame, a common relationship mistake. Look at an argumentative couple to see each person blaming the other for relationship problems. Neither acknowledges imperfection, preferring to be right. Each person thinks people ought to change instead of taking the responsibility for self-change. Victimization is a relationship mistake unhealthy for either person.

4. Gossip

People gossip about their relationships mainly for self-pity. They seek validation that the other person is to blame for relationship problems. If you have a relationship problem, talk with the person you share the problem with and stop complaining about it to your friends or coworkers. The other person is not the cause of your suffering; you are because of your ignorance to the problem through gossip. If a gossiper just turns the mirror on himself, he would realize the rumors hurt his relationships. A gossiper is no better than the originator of the problem. Neither roles create resolution – both compound it.

5. Interpret Behaviors Negatively

A gossiper is one example of a person that blames others and interprets their behaviors in a negative light. Each little behavior signals a conspiracy against the cynic. If you think your husband is having an affair, anything he does will be filtered through that perspective.

Give people a margin-for-error because you don’t know every detail. Each of us hold a piece of truth discoverable through communication. The best way to resolve your worries is to ask the person by showing interest in their life.

6. Show A Lack of Interest

Do you know what happened to your partner today? When was the last time you watched a friend play their weekly sport? When did you last ask what someone did at work? Get curious about people’s lives by asking a lot of questions and displaying attentive body language. Communication often lacks in relationships because neither person takes the initiative to learn about the other person. Interest in people’s lives makes them feel important, builds the relationship, and teaches you a lot of great stuff in the process. Think of something a person important to you enjoys then go do it with them. You may even want to take up a new hobby together like dancing or yoga.

7. Exert Excessive Control

We hate being controlled and told what to do. The worst managers micro-manage, dictating employee behavior. Many angry employees echo similar remarks.

The greatest leaders give team members freedom. The same is true in families and interpersonal relationships. If you order your teenage daughter to not smoke, research shows she is more likely to smoke. One study that looked at how values transmit through families found that children with authoritative parents have different values to them. When the parents are supportive rather than restrictive, the children agree and accept similar values.

8. Try to Change People

Whenever we try to change people, whether it be through manipulation, criticism, orders, threats, or rewards, they take on strange behavior. Do a test in a safe environment. Intentionally tell someone what they are doing is wrong and the person could not change, become suddenly quiet, resent you, gossip about you, or purposefully do what you said not to do. We always try to change people, but rarely succeed.

9. Remain Unchanged

We expect people to change while we remain unchanged. Rigid perspectives on money, family, work, emotion, and the relationship creates severe friction that can destroy a relationship. “If my coworker stopped…then I’d be able to…” “If my son stopped…then I could…” “My partner should…then I’d feel…” I’ll give you an if-statement to remember: if you don’t change, you have no right to expect people to change.

10. Keep One’s Point of View

What is your honest estimate of the percentage you think you are right in an argument? 80? 90? 100%? I estimate most people say 95%. That means a fighting couple’s righteousness totals 190%, a formula for conflict. It is logically and mathematically irrational to conclude one can be right 95% of the time. We are not divine beings knowing of truth.

Each of us possess the truth that we must be flexible enough to explore. The cure to any couple’s problem is held by each person because their point of view is 50% of the relationship.

11. Deny Flaws to Show Perfection

Because we don’t change and like to keep our original point of view, we deny flaws and show perfection. When a mistake arises, we freeze about being found out. A simple sit-down discussion where the two of you each admit three flaws about yourselves helps keep destructive perfection at bay while encouraging growth. You do not fear imperfection when mistakes are encouraged to surface.

12. Absence of Admiration

Relationships are easy to take for granted. We devalue what we have while desiring what is out of our reach. Put some effort into the relationship. You can show people you value the relationship with them through admiration. Give a compliment. Send a gift. Thank someone for a task they did. Phone one person now and thank them for something specific.

13. Be Judgmental

We love to judge people. As described in my Communication Secrets of Powerful People book, there are four judgments: criticism, labeling, diagnosing, and praising. We criticize (“You are no good at helping me”), label (“You are a jerk”), diagnose (“Stop being rude because you don’t get what you want”), and praise (“You are the sweetest person for doing that”). Each judgment has its own problems too deep to described in this article.

14. Send Solutions

It is counterintuitive that solutions kill relationships. After all, don’t solutions cure problems? More often than not in relationships, solutions create problems. We feel inferior being controlled and the problem-solver often overlooks the real issue. Solutions are usually manifestations of other dumb relationship mistakes like blame, gossip, trying to change people, and sticking to one’s point of view.

15. Avoid Concerns

The most frequent dumb mistake people make in a relationship is avoiding their partner’s concerns. Look at any bad relationship and each person will tell you their needs are not being met. They are not being listened to, understood, cared for, loved, whatever. Good communication is the key to overcoming these problems and meeting each other’s needs.

There you have 15 mistakes people frequently make in their relationships. Follow this advice then hopefully the next time you ask someone what one mistake you do in the relationship, no walls break because walls are nonexistent.

(If you are reading this and want to eliminate the communication mistakes that hurt your relationships, and to learn more about judgments, sending solutions, and avoiding concerns, read my Communication Secrets of Powerful People book to discover the 12 barriers of communication. Nearly all of the dumb relationship mistakes can be avoided when you understand the 12 barriers.)

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I purchased Miller’s ebook. Upon opening it, I was surprised to see it was only 95 pages. I got a little angry, expecting more, because so many ebooks on persuasion, conversations, and communication- related subjects are small and contain little value. After finishing the ebook, however, I had received more techniques than some 300-page books I’ve read. Do not judge Miller’s book by its size like I did because you will get many mind control techniques to improve your conversations.

The Elite Social Control system shifts self-focused individuals to their conversational partner to improve the connection. This means the system will specifically help you if you suffer from self-consciousness, nervousness, or generally want people to like you more in conversations for better negotiations, dating, and general social situations.

It is not all mystical mumbo-jumbo. There are mind control techniques you can use that make better use of verbal and nonverbal messages. Your nonverbal communication influences people in the most unusual ways, which Elite Social Control will show you to dominate.

I particularly liked the eight secrets of magnetic statements. Miller teaches you how to make your words hook people into having a great conversation with you. His 13 pieces of advice to avoid repelling statements is just as good. You will learn good conversational etiquette that many people ignore, which I have not read elsewhere. Also, the advice he offers to relax your body language, change your voice, and improve your general image will help you become confident, comfortable, and likable.

While there are many conversation techniques I liked and never knew about, there was the occasional technique I hated because it leads into psychic material. Some people will like this, though I don’t. Regardless of your attitude towards such material, most of the book focuses on proven mind techniques and communication tricks. Many other techniques in the ebook are valuable tools to win people to your way of thinking, have positive conversations, and build solid rapport.

Hamilton also provides 10 magnetic moves and a few nonverbal tricks. As is true for most of the book, you’re given quick-fire techniques that attract people in conversations. “The Non-Analytical Look”, “Elite Gaze”, and “Four Steps to Chain Rapport” are solid tricks to help you in any conversation.

Overall, though it is short, it is concise and powerful. Its size is even beneficial because you can read it within 2-3 hours and quickly refer to it when you need to. If you are interested Hamilton Miller’s Elite Social Control to improve your conversations – for whatever reason – you can download your copy right now and be reading it within minutes by clicking here.

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The book’s title describes the book fairly well. Everything in it has been tested (though I’m not sure about the “new” part.) Conversationally Speaking contains the meat of what communication trainers have advised to people for decades. That is, understanding types of questions, listening, handling compliments, and other basic communication skills.

If you think you have a lot of knowledge about the dynamics of conversations, you will unlikely find anything new in this book. But then again, if you understand conversations well, you wouldn’t need to read many books on how to increase your personal and social effectiveness.

Garner’s book begins with a basic discussion on close-ended and open-ended questions. In later chapters on delivering compliments and listening, however, it seems Garner kicks the book up a gear. I was surprised by the advice to talk about yourself, handle criticism, deal with rejected praise, and reduce social anxiety.

A few criticism’s I’ve seen about the book on Amazon must have been adjusted in later versions of the book because some examples used in the book that people have put-down as “stupid” are non-existent in my version Conversationally Speaking does contain many relevant examples. The examples get to the author’s point as they are used to nicely illustrate a conversation skill.

The book contains very little fluff. Sometimes I felt a discussion was cut short as I turned the page to discover a new chapter. Small amounts of the book explain the skills as you will find yourself flying through it.

Overall, Alan Garner’s Conversationally Speaking is about proven conversational methods that promote conversations in personal and social situations. You won’t see the wheel reinvented in this book because the author has stuck with what has worked for him and hundreds of thousands of his readers. The conversational skills in this book are simple and effective. If you feel your conversational skills need fine-tuning, grab your copy of the book now from Amazon by clicking here.

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