To survive and thrive in the workplace, at business, and around family you must know how to deal with people who prefer to negate “negative feelings”; overlook the reality of tension, disagreement, and resentment; and put a rosy-glow on everything. Conflict is unavoidable even to those who avoid it because our differences in culture, values, needs, and perspectives make us human.

If you or others aim for conflict avoidance, it isn’t avoided or somehow solved. Problems escalate, resentment builds, and relationships die. What gets avoided is a healthy workplace, a happy family, the true depths of human beings, and reality. You must therefore learn effective ways to resolve conflict when others prefer to pretend perfection.

Why We Fear Fights, Feuds, and Fall Outs

The primary reason we avoid conflict is it’s scary. Why? By definition conflict is opposition, incompatibility, struggle. Not very sexy.

Avoidance is just one way to deal with a scary situation. Conflict creates a stressful environment that invokes primal responses of freeze, fight, fright, and flight for survival. We freeze to go undetected, fight to kill, respond with fright to intensify awareness, and take flight to live another day. Most responses in these categories lead to destructive interactions.

Your past experiences with conflict are likely the most painful moments of your life. Maybe conflict made you divorce, break up with your partner, quit work. It may even have lead to death because someone couldn’t handle a problem any longer. Is it any wonder people avoid conflict? Our hatred towards conflict is strong and real!

Conflict is often destructive, other times disruptive. Projects at work get delayed when disputes exist. A group momentarily stops enjoying a party when friends fight. A family shuts each other out for the remainder of the night after a disagreement over dinner.

The Surprising Importance of Conflict Resolution

The purpose of conflict resolution isn’t to avoid it. Conflict resolution aims to solve problems to met the needs and interests of each party to stop destruction, minimize disruption, and enhance the relationship. With this in mind, you can frame conflict in an inviting manner unlike the fear and frustration we normally associate with conflict.

“Conflict can be seen as a gift of energy,” said conflict resolution trainer and Aikido teacher Thomas Crum, “in which neither side loses and a new dance is created.” It can be a gift you love to receive. My friend and conflict mediator Gary Harper even has a great book titled The Joy of Conflict Resolution.

When you take the step of courage to resolve conflict, you enter a moment to understand another human at a deep level. Self-understanding occurs, creativity is stimulated, and relationships deepen in the face of conflict resolution.

Conflict rarely solves itself so you must be proactive about its resolution. I wish there were a way to totally avoid conflict and still get the benefits of resolution, yet there’s no such route. You can get a human services degree and make significant money solving family conflict because it’s difficult process to handle. What you need are the following effective conflict management techniques that transform fear, fights, feuds, and fall outs into resolution when others (and sometimes yourself) avoid conflict:

1. Make it Known Problems Are Okay

Perfection shuts down workplace and family communication fast. In response, managers and parents want small talk tactics to open up communication, but that’s like trying to light up a dark sewer with a match stick.

A core part of my Big Talk Training Course helps you uncover what’s called the “shadow image” to truly open up group conversation. Once you know how to talk about the things people prefer to avoid, conversation effortlessly flows.

“Nice people” block out their dark side where the shadow image resides. They suffer with communication by not feeling anger, sadness, or fear. Resentment, frustration, and an inability to deal with conflict surfaces because they refuse to deal with what they block out. They literally avoid parts of themselves by avoiding conflict.

An effective technique to bring the shadow image into the light is to let others know mistakes, problems, disagreement, and expression are not “okay”, but needed. Mention differences, misunderstandings, and unmet needs will forever exist so it’s vital each of you talk about what you’re afraid to discuss. Tell them it’s normal to be in conflict, yet what’s rare is the healthy ability to face conflict.

You can say, “Problems, mistakes, and imperfections are good. We learn from them. They make us human. I need to know what you see and feel otherwise what affects you is ignored. Will you help each other with that?”

2. Encourage Open Communication

One way to encourage open communication is to make it known problems are okay. Other ways popular in the workplace, which can also be used with families and friends, are feedback channels.

A feedback channel I like is having a session each week or month where praise is shared and problems must be mentioned. Goals can be made where each coworker or family member must praise one thing and mention another subject that concerns him or her. Everyone is to share, listen, and avoid criticism to create a safe environment for expression.

Open communication is a good habit to practice. When an important issue rises, you are then prepared to face it and minimize conflict.

3. Observe Body Language

An effective technique to encourage open communication and face conflict when someone avoids it is to observe people’s body language. Emotions show through attitude, behavior, or expression. All three are nonverbally communicated.

Nonverbal communication doesn’t just hint at what’s going on inside a person, it is what’s going on inside a person. Even when a person avoids conflict, their emotions are visible through bodily expressions. If a guy doesn’t say what he feels (“I am angry”), you’ll see the emotion in more potentially harmful ways of attitude and behavior like sarcasm, avoidance, gossip, and forms of addiction.

Comment on the specific body language signals you pick up on. If you just say, “You look frustrated. Is there something you want to tell me?”, the nice conflict avoider will reply, “No”. Be specific by saying, “When I said I need you to work overtime, you turned your head then rolled your eyes. It seems you were bothered by my request. That’s okay. Share with me what’s on your mind.”

4. Lighten the Moment

Life can get too serious. Lighten conflict when appropriate and people can more openly face differences.

Humor is one-way to reduce tension. In fact, humor is often a release of tension. One company owner in a meeting observed the secretary verbally dominate the marketing director Jim over a tactic to acquire customers. The owner interrupted his secretary: “Okay. We could settle this in the boxing ring, but the board of directors will probably fire me for employee abuse… What do you think Jim, about the tactic to acquire customers?”

Another way to lighten conflict is with a tactic from the first chapter of my Communication Secrets of Powerful People program: use padded words. The technique softens what can be harsh. Examples of padded words include: “I feel there’s a small issue to face…”, “It’s not much, but I’d like to…”, and “Maybe we can…”

Do not overuse padded words otherwise it blurs the issue and causes your message to lose its intended meaning. Be aware that softening up conflict can be another form of avoidance. Balance the two by keeping it light yet be sure to address the issue.

5. Provide Positive Reinforcement

Conflict is avoided because of negative reinforcement. Attempts to change are met with defensive behavior resulting in learned hopelessness. Name-calling, ignorance of feelings, shouting, abusive tactics, and violence act as punishment to unconsciously tell someone, “Avoid similar situations in the future otherwise suffer again.”

The way to solve this using Skinner’s behavioral theory is to provide positive reinforcement. Do what you can to consciously and unconsciously make someone want to address conflict.

When someone takes the step into the scary unknown of open communication by confronting conflict, it’s important to reinforce the desired behavior with effective conflict management techniques. In the absence of these methods, you could end up making the conflict destructive and further reinforce the person’s patterns of avoidance.

You can also welcome different perspectives by asking for the person’s opinion. Listen then thank the person for expressing himself or herself. Everyone loves to feel listened to, understood, and appreciated.

Conflict avoidance doesn’t have to destroy your workplace, marriage, or family when you use the above five ways to deal with conflict. Just be sure to not avoid what I’ve given you.

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For men, this means you’ll be able to cultivate what the article discusses into your life so you can attract and maintain happy friendships and intimate relationships with women. If you are already in a relationship, this is what your woman wish you already knew. Anytime you can get a woman or anyone feeling what you want to them to feel, whether it be over the phone, in a business deal, or placing an order at a restaurant, you will get more out of the situation – not necessarily at the expense of the other person.

For women, it could mean many things. You will gain a clearer understanding of what drives you as a woman in your relationships, why past relationships have failed, and even how to select a real, authentic man that is Mr Right.

The Triad of Dilemmas

I’ve read dozens of books, subscribed to attraction newsletters, talked to attraction experts, talked to women about what they want in a man, tested techniques, and have observed many scenarios comparing and contrasting variables men display in their interaction with women to create a set of complete, holistic characteristics women want in men, which I will share with you in this article. In my search, I came across my first dilemma: experts gave contradictory advice – more so in the diverse stages of a relationship.

At the start of a relationship, dating experts attempt to describe what women want. There are pick-up artists and attraction experts that tell men to neg (a gentle, teasing insult), take advantage of a woman’s insecurities, and advance the relationship as fast as possible. Such people praise themselves as pioneers in defining what women want, but in reality nearly all of them cannot keep a long-term relationship. They excuse themselves as having the power to be selective, instead of dating and keeping any woman that comes their way, though their denial is a facade for deficiencies in their personality.

At the later stages of relationships are marriage experts, psychologists, romanticists, and communication trainers that teach men to listen to women. According to such experts, women want to be heard, understood, and made to feel special. These teachers do not tell you the skills and personality characteristics that create animalistic urges in women because the principles are counter-intuitive to “good relationship communication”. Pick-up artists and other advisers that teach men how to succeed in dating, bash marriage trainers and the like over their teachings because the dating coaches feel long-term relationship advisers transform men into sensitive, new age, wuss-bag, girly men – and I agree to an extent.

Most men that learn communication skills from me fall the trap of applying interpersonal relationship advice at the start of a relationship. It is not so much what they do as it is how they do it. The men become needy, have low self-esteem, and fail to communicate strength. Women don’t want to feel understood, listened to, worried about, and comforted at the early stages of a relationship – such “nice boy” characteristics send them running. Women want to feel indescribable urges that arise from bad boy qualities.

Culture and society creates the second dilemma: society infuses disempowering beliefs and limiting norms into men. I don’t blame guys for their limiting beliefs about what women want – but I do blame them for holding onto them when the truth is revealed. We are lead to believe women only want tall, handsome, wealthy men. Such advice drives men to feel insecure about themselves, which validates their initial belief. They may get rejected on an approach, dumped by a girlfriend, or divorced from a long-term relationship, and reason through their perceptual filters that their shortness, ugly looks, or poor wealth did it to them.

If most experts and society don’t know what women want, surely women know? What better way to get the answer, then from the source itself, right? No. Most women don’t even know what they want – and therein lies the third and last dilemma.

Women preach to guys the characteristics they feel attracted to. They reason, “I’m a woman so I know what I and other women want.” This causes confusion.

Malcolm Gladwell in Blink says attraction is one topic of many when our rapid judgments and feelings are unconsciously processed. When our conscious, analytical mind enters the fray, errors occur. Gladwell says we label what we think attracts us to what really attracts us. Few people are aware of what lurks beneath the conscious mind. We succumb to personal qualities that leave us feeling out of control and bewildered.

If these three sources of information create dilemmas in defining what women want in men, what is the source of truth? What I’m going to teach will probably shock you, but put your preconceived notions about this entire topic aside so you can learn. “Empty your cup” as Bruce Lee would say.

Women are Mixed Up

Women say one thing and mean another thing. A woman says she wants you to spend more time with her, but according to David Deida, author of The Way of The Superior Man, if you give her that in certain circumstances, your compliance disappoints her. If a woman sees she can upset you by calling you ugly, she will weed you out of being a potential mate – not because of your looks, but because your weak self-esteem let her easily destroy you. The surface is not a description of the depths.

When women say what they want, it isn’t really what they want – it’s an attempt to rationalize something abstract to them. Attraction is a confusing subject to intellectually understand and experience. Often guys and women cannot explain why they are attracted to someone because attraction isn’t a logical decision (“I keep dating the wrong type of person”). Attraction isn’t decided and it certainly isn’t a choice.

Women are strange – though you probably already knew that. Women say they want nice guys, so men be nice, but a woman does not make the logical decision to be with a guy because he is nice to her with compliments, presents, and gifts. Both genders make emotional decisions on their relationships. If a man compliments a lady, gives her gifts, buys her flowers, and earns her affection, the techniques may work for a while, but he is just being used. Such behaviors are fake, manipulative, needy, and undesirable.

Another confusing characteristic men adapt that women say they want is humor, one of the most universally attractive qualities women want in men. Being funny, however, is not the whole story. A good sense of humor isn’t what they entirely want. Women aren’t crawling over comedians. What they want is a guy who is cocky, has a sense of humor, can tease, and doesn’t constantly degrade himself. Unstoppable confidence combined with humor attracts nearly every woman – even the psychotic type so be careful. (Here’s a good guide on humor to attract women.)

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5. Review of Double Your Dating by David DeAngelo

Passiveness, otherwise known as submissiveness, is the opposite to aggression. Passiveness literally means detachment and acceptance. It is acted upon rather than acts on something. Passive communication involves “keeping under the radar”, “not sticking up for yourself”, saying yes when you really want to say no, and overly “selfless behaviors”. While it is different to being shy or quiet, shy or quiet individuals are often passive.

Amongst my reasons for passive behavior, is the benefits of passive behavior and communication, and why it is such a severe problem in families, the workplace, and human interactions. I want to share with you the deep reasons behind why people avoid “sticking up for themselves” and many other passive behaviors in this article. I believe once you understand this behavior, a powerful world is revealed before your eyes that would otherwise have remained hidden. Like all the communication secrets in my “Communication Secrets of Powerful People Program”, the things once hidden become visible to empower you to communicate powerfully with people.

Adults’ Contribution to Weak Behavior

Parents, teachers, and adults in general are partly responsible for passive behavior and communication in children. At a young age – and continually in life – adults condition passive individuals to continue their submissive behavior through verbal rewards. Passive individuals receive praise for their selfless actions, keeping quiet, and not voicing their concerns.

A bully steals a toy from a young girl who does nothing about it. An adult observing the girl tells her she is nice for not doing anything and making the bully angry. A student sits in the classroom, not answering any questions. The teacher at a parent-teacher interview says to the child’s parents that the child is nice and quiet. A young boy is asked what he wants for dinner, but his brothers and sisters interrupt him by saying what they want. The young boy then says, “I’m happy with what the others want” to which his parent praise him for compliance and selfless.

These three examples demonstrate how people are trained to continue passive behavior. Overtime, the person’s occasional passive behavior shapes into a stringent passive personality. Soon enough, the person doesn’t defend his space, participate, or state his desires. What appears “nice” transforms into a severe, habitual communication and behavioral problem that sucks the life from the person and his relationships. It’s no wonder many people struggle to learn assertive communication skills.

Behaviors in Conflict

Conflict contains several reasons for passive behavior and communication. Passive individuals avoid conflict by remaining quiet as they avoid expressing their point of view.

A failure to express their point of view occurs outside of conflict – it is frequent in conversations and social interactions. When they are asked what they’d like, where they want to go, or what they want to do, they passively respond: “I’m happy with whatever you want”. Rarely are they truly happy with what the other person wants. While they say “I’m happy with whatever you want”, the truth of the matter is their decision (or indecision) comes from a fear of disapproval.

Another reason passive behavior is beneficial for people who disconnect themselves from conflict and conversations is blame-avoidance. A person that says, “I’m fine with anything you decide”, puts the final decision on somebody else. The passive person leaves the other person to select an option. When the option is undesirable, the passive person can readily and easily blame the decision-maker for their choice.

Yet another reason someone can behave passively and avoid conflict is their protection from others. Other people fight for the person, which often gets them what they want. Some people laugh, get angry, or ignore an aggressive person, but when someone cries, most people stop what they’re doing to give the crying person what they want to wipe away their tears. A habitual crier can be more manipulative than an aggressor.

See the Price of Nice to Breaks Its Vice

So far you have seen the beneficial reasons for passive behavior and communication. Up until now, it seems to be an attractive way of behaving. Fortunately, it is not because the behavior has many destructive outcomes. By learning the negatives of passive behavior, you can help yourself break free from submissiveness and become motivated to help other people assert themselves.

Common problems with passiveness include:

• Unsatisfying relationships. Passive individuals are detached from their communication and relationships. They are completely disengaged from intimacy. They avoid intimacy because their authentic self is protected with the “nice guy” or “nice girl” mask.
• Growth is thwarted. Passive individuals create an environment where authentic feedback is not given or received. To critique a “nice person” makes the criticizer a guilt-ridden, bad person. Similarly, the nice person does not give feedback to other people, which limits their growth.
• Induces shame in others. Nice guys and girls manipulate others with guilt and shame. They avoid responsibility and giving feedback, making others feel shameful for their feelings towards the nice person. For example, the would-be receiver of a nice person’s feedback feels angry for not getting feedback then becomes shameful for feeling angry at the nice person. (The person is nice after all and it’s wrong to be mad at nice people.)
• Others get irritated. A guy, for example, forgoes his needs by molding himself into his lover’s ideal image. He thinks focusing on his partner is the relationship-healthy thing to do. The passive individual overtime, however, frustrates his partner with high compliance. His overt agreeableness leads to pity and irritation. It’s frustrating to be with someone who does not tell you what he or she feels or wants.
• Selfishness. Selflessness is selfish because the “selfless person” doesn’t have the capacity to act beyond oneself. It may sound contradictory to passive behavior, but the passive individual who lets others have their way robs oneself of happiness and love. The person is unable to love others because he or she holds resentment and frustration against those the person is selfless towards. People who give up their own lives to be loved by someone are often shocked when they discover the other person dislikes them for their plasticity approach to life.
• Volcanic build up of resentment. Forgo your own needs, avoid voicing your concerns, do not talk about yourself, and dodge confrontation – that’s a potent recipe for a life filled with resentment. All that pressure inside of you cannot remain hidden. Emotional eruptions eventually burst forth as seen in passive-aggressive behavior.
• Passive-aggressive behavior. I’ve heard marriage counselors incorrectly refer to passive-aggressive behavior as passive behavior, but behaviors like resentment and secret sabotaging can manifest from passiveness. Passive-aggressive behaviors include sarcasm, lying, and blaming. These behaviors are often expressed in sporadic outbursts to temporarily release the frustration of bottled emotions. Passive individuals are prone to flares of aggression. Momentary aggressive outbursts can occur because suppressed emotions suddenly gush to the surface. When I was overly passive, sarcasm was my common way of releasing anger from an inability to assert myself and express my feelings.
• Lack of emotional control. This is another paradoxical effect of passive behavior. Passive individuals think they manage their emotions through suppression, but the opposite results. Suppressed anger shows in many ways more harmful than if the person dealt with the emotion upfront. Suicide is the ultimate outcome of emotional suppression.

As you can see, there are many negative outcomes for passive behavior. While it can feel like an attractive behavior, it is very destructive for relationships and makes the passive person miserable. Passive behavior like aggression creates a win-loss or loss-loss outcome.

The powerful person, as outlined in my “Communication Secrets of Powerful People Program” is not passive nor aggressive. The powerful person is assertive. The powerful person does not need to get his way on every occasion. He is occasionally aggressive and occasionally lets others have their own way, but when his personal space is trampled on, he does something to regain his space. While passive individuals don’t protect themselves, their possessions, or other people, the powerful person self-protects. A powerful person knows how to get what he wants while giving others what they want – this attracts people into his life.

You can become a powerful woman or man instead of living at the helms of other people and your circumstances. If you want to break through passive behavior, I encourage you to get my “Communication Secrets of Powerful People Program”. I have overcome the same problem of submissiveness, shyness, and quietness you’re trying to defeat. You can release your powerful self into the conversation and gain the respect you want by learning more about the program here. If you want to defeat shyness forever, learn about my Big Talk course here.

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